Food Service Ops Lead - Customer Experience & Team Growth

Nouria; Lewiston (ME); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid holidays

Life insurance

Disability benefits

Employee assistance program

Tuition assistance

Voluntary benefits

Job summary

Nouria Energy Corporation is seeking a Food Service Assistant Manager to lead the food service areas at our Lewiston, ME location. You will manage daily operations, oversee Made to Order foods, bakery, and beverages, and ensure top customer service while maintaining safety standards.

You will train staff, supervise shifts, and drive inventory control, while enforcing company procedures and nourishing a high-performing team in a fast-paced convenience setting.

Qualifications

• ServSafe Certification a plus.
• Proven work experience as a shift lead, supervisor, or similar role in food service.
• Proven customer service experience, with track record for problem solving.
• Proficient food and beverage knowledge.
• Computer literate.
• Strong motivational and people skills.
• Working knowledge of food service and coffee equipment.
• Ability to troubleshoot minor problems.
• Must be 18 years or older.

Responsibilities

• Workforce Management and Development: Responsible for the daily operation of all Food Service Areas, including Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain, & slush), including self-service, full-service and drive up.
• Respond efficiently and accurately to customer complaints.
• Organize and supervise shifts.
• Order and maintain proper inventory levels for goods, supplies, kitchen utensils and cleaning products.
• Train new and current employees on proper customer service practices.
• Enforce all company procedures and protocols.
• Customer Service: Provide the best customer experience to every customer.
• Greet every customer with a smile and sincere greeting.
• Suggest possible purchases to the customers and promote specials.
• Assume full responsibility for the execution of Nouria’s customer service program at the site level.
• Safety & Station Appearance: Responsible for doing what is necessary to minimize the safety risks to employees, customers, and suppliers.
• Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these.
• Assure all environmental and hazardous material regulations are strictly enforced.
• Maintain safety and security of the store and document any accidents or incidents that occur.
• Manage the maintenance of the customer environment inside and around the perimeter of the store.
• Operate all assigned equipment safely and efficiently.
• support implementation of the Nouria Safety and Health program.
• Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location.

Skills

Shift lead experience

Food service experience

Customer service

Food & beverage knowledge

Computer literacy

People skills

Troubleshooting

18+ years old

ServSafe certification

Job description

Nouria Energy Corporation is seeking a Food Service Assistant Manager to lead the food service areas at our Lewiston, ME location. You will manage daily operations, oversee Made to Order foods, bakery, and beverages, and ensure top customer service while maintaining safety standards.

You will train staff, supervise shifts, and drive inventory control, while enforcing company procedures and nourishing a high-performing team in a fast-paced convenience setting.