Patient Dining Experience Specialist

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 17,000 - 21,000; Full time

Job summary

UPMC Mercy is seeking a Flex Full Time Food Service Host to support patient and guest dining in a hospital setting. The role emphasizes delivering nutritious meals, maintaining food safety, and providing courteous, proactive service.

Shifts vary between 7:30am and 6pm with rotating weekends and holidays. The ideal candidate will follow infection prevention procedures and collaborate with the health care team to ensure a positive dining experience for patients and guests.

Qualifications

• Customer service orientation is essential.
• Experience in food service is beneficial.

Responsibilities

• Hygiene and infection control procedures are followed consistently.
• Operate food service equipment according to department procedures.
• Communicate customer complaints and concerns with health care team members.
• Perform sanitation for the assigned work area following guidelines.
• Serve patient meals with proper patient identification and scripts.
• Distribute and collect menus from patients per procedures.
• Display strong customer service during meal requests and ensure satisfaction.
• Serve meals within established timeframes with attention to appearance and temperature.

Skills

Customer service

Food service

Job description

UPMC Mercy is seeking a Flex Full Time Food Service Host to support patient and guest dining in a hospital setting. The role emphasizes delivering nutritious meals, maintaining food safety, and providing courteous, proactive service.

Shifts vary between 7:30am and 6pm with rotating weekends and holidays. The ideal candidate will follow infection prevention procedures and collaborate with the health care team to ensure a positive dining experience for patients and guests.