Food Service CSR & Sales Support Specialist

Sysco Corp.; Concord (CA); Hybrid; USD 25,000 - 37,000; Full time

Job summary

Sysco Concord is seeking a Customer Service Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately, handling orders, invoices, credits, and delivery coordination in a fast-paced environment.

The position requires a high school diploma, 1 year of related experience (outside foodservice sales coordination or customer support), and strong telephone communication skills.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center experience.
• Strong telephone communication skills.
• Ability to work in a fast-paced environment.
• Ability to sit and work at a PC for extended periods.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Handle transportation/routing on delivery questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain call list.
• Monitor orders before the cut-off.
• Communicate regularly with the AE and customers.
• Manage the same-day deliveries for OPCO.
• Perform other duties as directed by Supervisor.

Skills

Phone communication

PC proficiency

Education

High school diploma or equivalent

Tools

MS Office

Job description

Sysco Concord is seeking a Customer Service Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately, handling orders, invoices, credits, and delivery coordination in a fast-paced environment.

The position requires a high school diploma, 1 year of related experience (outside foodservice sales coordination or customer support), and strong telephone communication skills.