Food Server - Serrano Vista Cafe - On Call

San Manuel Band of Mission Indians; Las Vegas (NV); On-site; USD 35,000 - 55,000; Full time

Job summary

The Palms Las Vegas is seeking a dedicated Food Server to take and deliver customer orders, maintain tables, and ensure guest satisfaction in a fast-paced resort environment.

You will greet guests, know menu items and wine by the glass, handle payments at the POS, and coordinate with culinary and management to address guest needs. Evening, weekend, and holiday shifts are required.

Qualifications

• Knowledgeable of menu items, including wine and beverage offerings.
• Ability to communicate effectively in English, both written and verbal.
• Experience in Food and Beverage in fast-paced environments.

Responsibilities

• Greet guests warmly and manage seating and service flow.
• Take and deliver customer orders, upsell menu items and beverages.
• Itemize bills and securely process payments at POS.
• Maintain table cleanliness and station readiness.
• Coordinate with management and kitchen staff to address guest needs.
• Work varied shifts including weekends and holidays.

Skills

Customer service

Communication

English proficiency

Wine knowledge

POS systems

Menu knowledge

Team coordination

Shift flexibility

Food and beverage experience

Tools

POS systems

Kitchen equipment knowledge

Job description

Reporting to the Assistant Manager and/or General Manager, it is the primary responsibility of the Food Server to take and deliver customer orders, maintain tables, guest satisfaction, and finalize checks. The food server is also responsible for performing side work and general cleaning of assigned stations.

Core Job Responsibilities:

• Greet guests in a positive, friendly manner and make them feel welcome.

• Knowledgeable of selling techniques and service delivery of menu items of every course and both non and alcoholic beverages.

• Maintain table cleanliness utilizing a silent service approach.

• Itemize bills correctly and efficiently secure payment.

• Maintain cleanliness and stock of assigned areas, side stations, tables, and Point of Sale (POS) stations.

• Anticipate the guests’ needs and respond appropriately with a sense of urgency.

• Communicate with management, chefs, and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.

• Perform other job-related duties as requested The Food Server performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.

Qualifications

• Knowledgeable of menu items, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.

• Knowledgeable of standard kitchen equipment and supplies, including, but not limited to toasters, refrigerators, and coolers, slicers, and beverage machines.

• Knowledge of health, safety, and sanitation regulations.

• Knowledgeable of computers and Point of Sale (POS) systems.

• Able to effectively communicate in English, in both written and verbal forms.

• Knowledge of hotel services, features, local attractions, and activities to respond to guest inquiries accurately.

• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

• Work varied shifts, to include weekends and holidays

• Five (5) years of Food and Beverage experience in a high-paced environment with food service experience

• Experience working in a similar resort setting preferred.

• Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.

• Demonstrated experience developing department goals and action plans in accordance with property and overall company goals.

Physical Demands:

• Work is performed in a fast-paced setting.

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.

• May be exposed to smoke

• The noise level in the work environment is usually moderate to loud.

• Constant contact with executives, department management, employees, and guests.

• Prolonged sitting or standing and mobility.

• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally

• Eye/hand coordination.

• Use of standard office equipment.

• Ability to distinguish letters, numbers, and symbols

• May be required to work evening, weekends, and holiday shifts.

Equal Opportunity Employer:

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.