Food Runner Buffet - On Call

SMGHA Nevada, LLC; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

SMGHA Nevada, LLC is looking for a Food/Beverage Runner in the United States to provide exceptional tableside service to guests. This role involves expediting food from the kitchen and ensuring a welcoming atmosphere for all diners.

Ideal candidates will have food knowledge, effective listening, and customer service skills. Previous experience in a restaurant setting is preferred, and a high school diploma or equivalent is required. Join us for a dynamic work experience!

Qualifications

• Knowledgeable of food and menu preparation.
• Ability to multi-task and work well in a fast-paced environment.
• Excellent customer service skills.

Responsibilities

• Greet guests and provide prompt tableside service.
• Expedite food delivery from kitchen to tables.
• Maintain cleanliness of dining area and service station.

Skills

Food and menu knowledge

Multi-tasking

Customer service

Effective listening

Education

High school diploma or equivalent

Job description

Reporting to the Assistant Manager and/or General Manager, the primary responsibility of the Food/Beverage Runner is to serve guests while providing courteous and prompt tableside service to all guests.

The Food/Beverage Runner performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency. Consistent and regular attendance is an essential function of this job.

Core Job Responsibilities

• Greet guests in a positive, friendly manner, making them feel welcome.
• Expedite food from the kitchen to the table as dictated by sequence of service and by the Chef or kitchen expeditor.
• Describe food upon placement on the table, answering questions pertaining to the dishes.
• Describe menu features as needed (include changes and additions).
• Communicate with expeditor to ensure delivery of food to the correct table and position.
• Perform assigned open and closing side‑work.
• Communicate needs of the guest to kitchen and management, inform management of guest reaction and comments and assist management to ensure smooth operation and quality service.
• Check dining area, tables and chairs for cleanliness, maintain cleanliness and organization of station and service area.
• Perform other job‑related duties as requested.

Qualifications

• Knowledgeable of food and menu preparation.
• Ability to multi‑task and work well in a fast paced, team‑oriented environment.
• Effective listening abilities with strong judgment skills.
• Knowledge of accommodations room capacities, amenities, and menu items including standard and alcoholic beverages.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Work varied shifts, to include weekends and holidays.
• High school diploma or equivalent.
• Six (6) months experience in a high‑volume dining restaurant as a Food Runner or Server preferred.
• Fine dining and three meal restaurant experience preferred.
• Experience working in a similar resort setting.
• Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Demonstrated experience developing department goals and action plans in accordance with property and overall company goals.

Physical Demands

• Work is performed in a fast‑paced setting; must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke.
• Noise level in the work environment is usually moderate to loud.
• Constant contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions.
• Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to distinguish letters, numbers, and symbols.
• May be required to work evening, weekends, and holiday shifts.

Equal Opportunity Employer

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to making a work environment where the growth and well‑being of our team members is the top priority.