Food Server - Serrano Vista Cafe - On Call

SMGHA Nevada, LLC; United States; On-site; USD 28,000 - 42,000; Full time

Job summary

Palms Casino Resort is seeking a Food Server to greet guests, take and deliver orders, and ensure guest satisfaction. You will maintain table cleanliness, manage payments, and coordinate with kitchen staff to fulfill guest requests in a high-energy resort setting.

The role requires strong English communication, exceptional customer service, and a minimum of 5 years in Food and Beverage. Flexibility for weekends and holidays is expected.

Qualifications

• Knowledgeable about menu items, including wine, champagne, liquor, beer, and garnishes.
• Excellent customer service and interpersonal skills.
• Able to communicate effectively in English, written and spoken.
• Experience in Food and Beverage in high-paced environments; 5+ years preferred.
• Experience with POS systems and computers.
• Knowledge of health, safety, and sanitation regulations.

Responsibilities

• Greet guests and make them feel welcome.
• Take and deliver orders, itemize bills, and secure payment.
• Maintain cleanliness of tables and assigned areas; stock stations.
• Anticipate guests’ needs and respond with urgency.
• Coordinate with management, chefs, and staff to address issues.
• Perform other duties to support department operations and health emergencies.

Skills

Customer service

English communication

Wine knowledge

F&B experience

Teamwork

Multitasking

Tools

POS systems

Kitchen equipment knowledge

Job description

Reporting to the Assistant Manager and/or General Manager, it is the primary responsibility of the Food Server to take and deliver customer orders, maintain tables, guest satisfaction, and finalize checks. The food server is also responsible for performing side work and general cleaning of assigned stations.

Core Job Responsibilities

• Greet guests in a positive, friendly manner and make them feel welcome.
• Knowledgeable of selling techniques and service delivery of menu items of every course and both non and alcoholic beverages.
• Maintain table cleanliness utilizing a silent service approach.
• Itemize bills correctly and efficiently secure payment.
• Maintain cleanliness and stock of assigned areas, side stations, tables, and Point of Sale (POS) stations.
• Anticipate the guests’ needs and respond appropriately with a sense of urgency.
• Communicate with management, chefs, and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
• Perform other job-related duties as requested.
• The Food Server performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.

Qualifications

• Knowledgeable of menu items, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.
• Knowledgeable of standard kitchen equipment and supplies, including, but not limited to toasters, refrigerators, and coolers, slicers, and beverage machines.
• Knowledge of health, safety, and sanitation regulations.
• Knowledgeable of computers and Point of Sale (POS) systems.
• Able to effectively communicate in English, in both written and verbal forms.
• Knowledge of hotel services, features, local attractions, and activities to respond to guest inquiries accurately.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Work varied shifts, to include weekends and holidays.
• Five (5) years of Food and Beverage experience in a high-paced environment with food service experience.
• Experience working in a similar resort setting preferred.
• Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Demonstrated experience developing department goals and action plans in accordance with property and overall company goals.

Physical Demands

• Work is performed in a fast-paced setting.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke.
• The noise level in the work environment is usually moderate to loud.
• Constant contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions.
• Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to distinguish letters, numbers, and symbols.
• May be required to work evening, weekends, and holiday shifts.

Equal Opportunity Employer

Equal Opportunity Employer: Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to making a work environment where the growth and well-being of our team members is the top priority.

At Palms Casino Resort and Palms Place, we believe our Team Members are the heart of our success. Every role plays a role in creating unforgettable experiences for our guests. We provide competitive pay, benefits, and programs that help you learn and grow. Guided by our values: Integrity, Humility, Unity, Respect, and Excellence, we are committed to a workplace where your well-being and career development come first. We are committed to making a work environment where the growth and well-being of our team members is the top priority.