Food Server HH

PENN Entertainment, Inc.; Alton (IL); In loco; USD 17.000 - 28.000; Tempo pieno

Descrizione del lavoro

PENN Entertainment in Alton, IL is seeking a professional server for a fine dining setting. You will take guest orders, serve food and beverages, handle POS transactions, and promote a fun, entertaining dining experience.

Must be 21+, able to carry 30+ pounds on a tray, speak English, and have 2+ years of table service in a fine dining setting preferred. This role emphasizes excellent guest service and knowledge of beverages to enhance the guest experience.

Competenze

• High school education or equivalent; 2+ years in fine dining table service preferred.
• Must be 21+ to serve alcoholic beverages.
• Must speak English.

Mansioni

• Take guest food and beverage orders and serve meals.
• Respond to special dining requests.
• Provide high level customer service and promote a fun experience for guests and team members.
• Maintain professional appearance and grooming.
• Operate POS system, process payments, and reconcile payments.

Conoscenze

Customer service

English fluency

Alcohol service

Formazione

High School diploma or equivalent

Strumenti

POS system

Descrizione del lavoro

Introduction

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Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Performs duties to take guest food and beverage orders, serves food to guests, and totals dining charges.
• Responds to special requests for dining amenities.
• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Maintains a professional appearance at all times, clean and well-groomed as per standard.
• Complies with all policies and procedures of company and department.
• Maintains the highest standard of professionalism when interacting with guests and co-workers.
• Develops complete product knowledge; able to describe all menu items; has basic wine, beer, and liquor knowledge; able to suggest successful pairings and present all beverages; professionally presents wine tableside.
• Takes and delivers food and beverage orders.
• Follows and maintains all service standards.
• Rings items into POS system, accepts payment, and reconciles all payments.
• Makes specific suggestions and recommendations to increase guest check average as defined by management.
• Follows all safety procedures and maintains work area for a clean and safe environment.
• Develops and maintains complete knowledge of Hollywood movie memorabilia.
• Able to describe restaurant displays, adding appropriate details of actors and history.
• Other duties as assigned.

Requirements

• Equivalent to a High School education with minimum 2 years of table service experience in a fine dining setting is preferred.
• Must be 21 years of age to serve alcoholic beverages.
• Must understand and speak the English language.
• Must be able to carry food trays of varying sizes with 30 pounds or more on one tray.