Food Runner

Hollywood Gaming Mahoning Valley Race Course; Youngstown (OH); On-site; USD 15,000 - 17,000; Full time

Job summary

Hollywood Gaming Mahoning Valley Race Course is seeking a team member for food service operations at our Youngstown venue. You will clear tables, reset seating, and support servers by delivering orders in a fast-paced environment.

The role requires knowledge of food and wine, excellent customer service, and the ability to work nights, weekends, and holidays. Strong communication and professional appearance are important, with adherence to venue standards.

Qualifications

• Knowledgeable of food and wine
• Excellent customer service/communication skills
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be able to respond to visual and oral cues
• Able to work in constricting areas
• Able to tolerate noise and bright lights
• Able to work at a fast pace in often crowded/noisy environment

Responsibilities

• Clearing all table and resetting them for new seating in accordance with venue standards
• Ensuring each table is ready for guests arrival in accordance with venue standards
• Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them
• Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area
• Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards
• Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner
• Attending pre-shift meetings
• Responsible for maintaining a regular and consistent attendance record
• Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation
• Declaring tips through time and attendance system at the end of each shift

Skills

Food & wine knowledge

Customer service

Scheduling flexibility

Professional appearance

Observation of cues

Congested/small spaces adaptability

Noise/bright light tolerance

Fast-paced environment

Education

High School diploma

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Clearing all table and resetting them for new seating in accordance with venue standards
• Ensuring each table is ready for guests arrival in accordance with venue standards
• Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them
• Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area
• Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards
• Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner
• Attending pre-shift meetings
• Responsible for maintaining a regular and consistent attendance record
• Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation
• Declaring tips through time and attendance system at the end of each shift

BRING US YOUR BEST.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledgeable of food and wine
• Excellent customer service/communication skills
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be able to respond to visual and oral cues
• Able to work in constricting areas
• Able to tolerate noise and bright lights
• Able to work at a fast pace in often crowded/noisy environment

Supervisory Responsibilities

This job does not have any supervisory responsibilities.

Education and/or Experience

High School diploma; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Be able to make quick, reasonable decisions regarding patron and team member interactions.

Certifications, Licenses, Registrations

Must be able to qualify for licenses and permits required by federal, state and local regulations.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Team Member is required to walk, climb or balance; stoop, kneel, crouch, or crawl, push, pull, carry, reach, bend, twist and talk or hear when performing job duties in varying work areas. Must be able to lift up to 25 lbs. Team Members must be drug free.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually very loud.
• All Team Members at Hollywood are under surveillance and audio surveillance in limited areas. Performance may be observed and recorded.
• Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

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Equal Opportunity Employer

STARTING SALARY

$11.00