FOOD SERVER HH

PENN Entertainment, Inc.; Alton (IL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment, Inc. is seeking a friendly, reliable team member to join our restaurant service team in Illinois. You will greet guests, assist with beverage and food selections, and transmit orders accurately using the Micros system.

This role emphasizes excellent guest service in a dynamic casino environment. Responsibilities include handling payments, maintaining station cleanliness, and supporting opening, running, and closing side duties while adhering to safety and gaming regulations.

Qualifications

• Ability to read and comprehend simple instructions and memos.
• Basic math abilities for handling cash and transactions.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Promote stellar customer service in a fast-paced casino setting.
• Greet guests promptly and assist at the table with a friendly attitude.
• Provide information on beverages and food options as needed.
• Transmit orders accurately to bar/culinary staff via Micros system.
• Serve food items and manage guest checks and transactions.
• Assist with station setup, cleaning, and closing duties.
• Ensure compliance with food handling procedures and safety rules.
• Attend training and adhere to company policies and gaming regulations.

Skills

Customer service

Basic math

Education

High school diploma (GED) preferred

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Promote stellar customer service
• Promptly and appropriately greet guests arriving at the table
• Verbally interact with guests creating a fun and exciting atmosphere
• Provide information to guests as needed such as beverage and food selections available
• Properly and promptly transmit orders to the bar and/or culinary staff for preparation via the Micros register system, ensure all items have been entered accurately
• Properly serve food items to restaurant guests
• Open and close out all guest checks in your assigned station
• Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing, and validating comps, appropriate operation of the cash register, cash bag, or bank, and proper use of the Micros system
• Complete tasks to prepare for business including tasks such as wiping down stations, wiping down tables, refiling condiments, wiping chairs, and checking linens
• Effectively respond to the Supervisor’s requests in all areas of guest interaction and guest concerns
• Maintain cleanliness of assigned station: bus tables, wipe tables and chairs, pick up trash, etc.
• Complete tasks for closing including tasks such as resetting a station for the next shift and completing *assigned side work
• Follow appropriate food handling procedures to ensure safe, quality products
• Complete deposits at the end of each shift as required
• Attend all departmental and company training programs or meetings as directed
• Adhere to all company policies and procedures
• Adhere to all gaming laws and regulations
• Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter
• Meet department uniform, appearance, and grooming requirements
• Replace and refresh water glasses and coffee cups. Suggest a dessert
• Fulfill opening, running, and closing side duties completely
• Keep ice stations filled and glasses and dishes stocked. -Can be included on the assigned side work list
• Prepare tables for the next guest. Remove any dirty dishes, silverware, and napkins.

Requirements

• Preferred high school diploma or general education degree (GED); or up to three months related experience and/or training; or equivalent combination education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.