SERVER 1 (Sportsbook)

PENN Entertainment, Inc.; Joliet (IL); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

PENN Entertainment, Inc. is seeking a food and beverage server to deliver exceptional guest service in Joliet. You will take orders, serve meals and beverages, and ensure a fun, entertaining experience for guests and team members.

The role requires 21+ to serve alcohol, strong English communication, and the ability to carry trays weighing 30 pounds or more. A professional appearance and adherence to safety standards are essential.

Formación

• Equivalent to a High School education with minimum 2 years of table service experience in a fine dining setting is preferred.
• Must be 21 years of age to serve alcoholic beverages.
• Must understand and speak the English language.
• Must be able to carry food trays of varying sizes with 30 pounds or more on one tray.

Responsabilidades

• Takes guest orders, serves food and beverages, and manages dining charges.
• Responds to guest requests for dining amenities and special accommodations.
• Describes menu items and offers wine, beer and liquor knowledge; suggests pairings.
• Maintains professional appearance, high level of customer service, and promotes a fun, entertaining experience.
• Rings items into POS, processes payments, and reconciles transactions.

Conocimientos

Customer service

English fluency

Educación

High School diploma or equivalent

Descripción del empleo

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Performs duties to take guest food and beverage orders, serves food to guests, and totals dining charges.


• Responds to special requests for dining amenities.


• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.


• Maintains a professional appearance at all times, clean and well-groomed as per standard.


• Complies with all policies and procedures of company and department.


• Maintains the highest standard of professionalism when interacting with guests and co-workers.


• Develops complete product knowledge; able to describe all menu items; has basic wine, beer, and liquor knowledge; able to suggest successful pairings and present all beverages; professionally presents wine tableside.


• Takes and delivers food and beverage orders.


• Follows and maintains all service standards.


• Rings items into POS system, accepts payment, and reconciles all payments.


• Makes specific suggestions and recommendations to increase guest check average as defined by management.


• Follows all safety procedures and maintains work area for a clean and safe environment.


• Develops and maintains complete knowledge of Hollywood movie memorabilia.


• Able to describe restaurant displays, adding appropriate details of actors and history.


• Other duties as assigned.

Requirements

• Equivalent to a High School education with minimum 2 years of table service experience in a fine dining setting is preferred.


• Must be 21 years of age to serve alcoholic beverages.


• Must understand and speak the English language.


• Must be able to carry food trays of varying sizes with 30 pounds or more on one tray.