Food Server Assistant (PRIME)

Gila River Gaming Enterprises Inc.; Chandler (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Wild Horse Pass Resort and Casino in Chandler, AZ is hiring a hospitality-focused server to assist in the fine dining area. You will greet guests, answer menu questions, and ensure timely, courteous service while upholding the GILA WAY and maintaining cleanliness.

Requirements include a high school diploma or equivalent, cash handling ability, and knowledge of wine/alcohol. Experience in high-volume dining is preferred and must complete required trainings.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in fast-paced, high-volume dining preferred.
• Ability to handle cash accurately and basic math for POS transactions.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain required trainings (health, safety, alcohol awareness).

Responsibilities

• Promotes and provides excellent guest service experiences to guests.
• Assist guests with menu or beverage questions.
• Maintains knowledge of dining menu and specials.
• Observes guests and anticipates needs, completes service steps.
• Provides quick, attentive, friendly, professional service.
• Marks tables with proper table settings promptly and professionally.
• Ensures food items are served timely and meet presentation standards.
• Buses tables and maintains cleanliness during peak periods.
• Adheres to alcohol service policies and procedures, maintaining professional appearance.

Skills

Guest service

Interpersonal skills

Communication

Telephone etiquette

Teamwork

Self-motivation

Education

High School Diploma or equivalent

Job description

Wild Horse Pass Resort and Casino
Chandler, AZ 85226, USA

Description

Closing Date: September 9th, 2026 at 4:00 PM

Pay Rate: $17.00 per hour plus tips

POSITION SUMMARY:

This position will assist the food servers with providing an ultimate hospitality experience for guests in the fine dining area by performing the following duties, as well as demonstrating the GILA WAY.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Promotes and provides excellent guest service experiences to both internal and external guests.

Assist with answering menu or beverage questions posed by guests.

Maintains knowledge of the dining menu and any special items being offered.

Observes guests and anticipates needs and completes all steps of service as assigned.

Provides quick, attentive, friendly and professional service to guests while communicating in a clear and concise manner.

The ability to mark tables with proper table settings in a timely and professional manner

Ensures food items are picked up and served immediately upon availability from the kitchen, bar, or other, as ordered by the guest or ensures the quality and presentation meets or exceeds the expectations of the guest.

Performs proper table maintenance and buses tables when necessary during peak periods.

Ensures cleanliness of restaurant area when necessary and complies with all alcohol awareness and service policies and procedures with regard to alcohol service.

Maintains a professional and tidy appearance at all times.

Communicates in a positive, respectful manner to both internal and external guests.

Builds and maintains knowledge of food and beverage offerings to ensure all questions answered appropriate and accurately.

Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.

Performs other special projects and duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisor responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

1.High School Diploma or equivalent preferred.

2.Experience working in a fast-paced, high volume fine dining, casual food service, and/or nightclub is preferred.

3.Ability to handle cash accurately and responsibly and calculate basic math functions as they relate to point-of-sale cash/credit transactions, cash reconciliation and product inventory.

4.In-depth wine and alcohol knowledge preferred.

5.Ability to perform the GILA WAY which is as follows;

Greet our guest

Interact positively with guest

Listen actively to our guest

6.Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.

7.Must possess excellent guest service skills, strong telephone etiquette, a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.

8.Ability to establish and maintain effective working relationships as well as to gain the cooperation of guest and fellow team members.

9.Strong interpersonal and communication skills, both written and oral.

10.This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations and technical rules relevant to their responsibilities.

Qualifications

Education

Preferred

High School/GED or better.

Experience

Preferred

Experience working in a fast-paced, high volume fine dining, casual food service, and/or nightclub is preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.