Food Server Assistant (PRIME)

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ is seeking a Guest Service Assistant to support food servers in our fine dining area and uphold the GILA WAY of hospitality. You will assist with menu questions, maintain knowledge of daily specials, ensure timely service, handle cash with accuracy, and help keep the dining area clean and compliant with alcohol service policies.

This role requires a high school diploma, reliable attendance, and the ability to work in a fast-paced environment, with

Qualifications

• High School Diploma or equivalent preferred.
• Experience in fast-paced, high-volume dining is preferred.
• Ability to handle cash and basic math functions.
• Knowledge of wine and alcohol preferred.
• Must obtain a valid Gila River Environmental Health Food Handlers Card and Alcohol Awareness Certification.
• Strong guest service and communication skills.

Responsibilities

• Assist food servers to deliver hospitality in fine dining.
• Answer menu and beverage questions for guests.
• Maintain up-to-date knowledge of dining menu and specials.
• Observe guests, anticipate needs, and assist with service steps.
• Provide quick, friendly, professional service and clear communication.
• Ensure proper table settings and timely service from kitchen or bar.
• Bus tables and maintain cleanliness during peak periods.
• Adhere to alcohol service policies and maintain a professional appearance.
• Communicate positively with guests and colleagues.

Skills

Guest service

Cash handling

Communication

Teamwork

Education

High School Diploma or equivalent

Experience in fast-paced dining/nightlife

Tools

POS system

Job description

Closing Date: September 9th, 2026 at 4:00 PM

Pay Rate: $17.00 per hour plus tips

POSITION SUMMARY:

This position will assist the food servers with providing an ultimate hospitality experience for guests in the fine dining area by performing the following duties, as well as demonstrating the GILA WAY.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Assist with answering menu or beverage questions posed by guests.
• Maintains knowledge of the dining menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Provides quick, attentive, friendly and professional service to guests while communicating in a clear and concise manner.
• The ability to mark tables with proper table settings in a timely and professional manner
• Ensures food items are picked up and served immediately upon availability from the kitchen, bar, or other, as ordered by the guest or ensures the quality and presentation meets or exceeds the expectations of the guest.
• Performs proper table maintenance and buses tables when necessary during peak periods.
• Ensures cleanliness of restaurant area when necessary and complies with all alcohol awareness and service policies and procedures with regard to alcohol service.
• Maintains a professional and tidy appearance at all times.
• Communicates in a positive, respectful manner to both internal and external guests.
• Builds and maintains knowledge of food and beverage offerings to ensure all questions answered appropriate and accurately.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisor responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

1. 1.High School Diploma or equivalent preferred.
2. 2.Experience working in a fast-paced, high volume fine dining, casual food service, and/or nightclub is preferred.
3. 3.Ability to handle cash accurately and responsibly and calculate basic math functions as they relate to point-of-sale cash/credit transactions, cash reconciliation and product inventory.
4. 4.In-depth wine and alcohol knowledge preferred.
5. 5.Ability to perform the GILA WAY which is as follows;
6. Greet our guest
7. Interact positively with guest
8. Listen actively to our guest
9. Appreciate our guest
10. 6.Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
11. 7.Must possess excellent guest service skills, strong telephone etiquette, a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
12. 8.Ability to establish and maintain effective working relationships as well as to gain the cooperation of guest and fellow team members.
13. 9.Strong interpersonal and communication skills, both written and oral.
14. 10.This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations and technical rules relevant to their responsibilities.