Restaurant Assistant Manager (Fullhouse)

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ is seeking a Restaurant Supervisor to oversee operations at Wild Horse Pass Resort and Casino. You will supervise multiple staff, ensure exceptional guest service, manage POS and PCI compliance, and maintain the restaurant ambiance and standards in a casino environment.

The role requires a high school diploma, prior restaurant operations experience, strong cash handling skills, and the ability to train and coach team members.

Qualifications

• High School Diploma or equivalent is required.
• Prior experience in restaurant operations is required.
• Ability to handle cash accurately and understand basic math for POS/transactions.
• Must acquire and maintain required compliance trainings (Food Handler, Alcohol awareness, BBP, etc).
• Ability to follow GILA WAY: Greet, Interact, Listen, Appreciate guests.

Responsibilities

• Promotes and provides excellent guest service experiences to guests.
• Responsible for all aspects of restaurant operation management within a casino environment.
• Contribute to strategic plans and implement plans to improve production, productivity, quality, and guest service.
• Assist with coaching, counseling, training and mentoring team members.
• Maintain ambiance, monitor food presentation, and ensure compliance with alcohol service policies.
• Ensure POS systems are functioning and PCI compliance is met.
• Maintain reliable attendance and perform other duties as assigned.

Skills

Guest service

Communication skills

Cash handling

Training & mentoring

Teamwork

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Job Category: Food & Beverage Service

Requisition Number: RESTA005067

• Posted : August 11, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Wild Horse Pass Resort and Casino
Chandler, AZ 85226, USA

• Travel Required : No

Description

Closing Date: August 25, 2026, at 4:00 pm

Salary: Depending On Experience (DOE)

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Responsible for all aspects of the effective management of restaurant operation within a casino environment.
• Achieve operational objectives by contributing information and recommendation to strategic plans. Prepare and complete action plans; implement production, productivity, quality, and guest-service standards; resolve problems; identify trends; determine system improvements and implement positive change.
• Assist with actively coaching, counseling, directing, training and mentoring team in meeting company standards.
• Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
• Ensure total compliance with all alcohol service policies. Will effectively and compliantly address all alcohol service or compliance issue immediately.
• Ensure Point of Sales Systems (POS) are in working order. Audit for accuracy of Payment Card (PCI) compliance, charges, and cash handling procedures.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects andduties as assigned.

Supervisory Responsibilities

Directly supervises multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Skills/ Requirements

• High School Diploma or equivalent required.
• Prior experience in restaurant operations required.
• Ability to handle cash accurately and responsibly and calculate basic math functions as they relate to point-of-sale/credit transactions, cash reconciliation and product inventory.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Travel Required

No .

Qualifications

Licenses & Certifications

Required

Title IV

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.