Food Safety Program Manager II — Retail Audits

Amazon Inc.; Austin (TX); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon is seeking a Food Safety Program Manager II to lead the 3P Food Safety audit program within WWGS Retail Food Safety. You will manage audit scheduling, KPI scorecards, and vendor relationships while ensuring FDA Food Code alignment.

The role emphasizes data-driven improvements and cross-functional collaboration across Operations, Merchandising, and Leadership. You will analyze audit data, publish performance trends, mentor peers, and drive process enhancements.

Qualifications

• 3+ years of program or project management experience.
• Experience working cross functionally with tech and non-tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• 5+ years of managing food safety and quality in a large-scale retail or manufacturing environment.
• Bachelor's degree or equivalent.
• CP-FS (Certified Professional – Food Safety) certification or comparable.

Responsibilities

• Manage the day-to-day execution of the Food Safety Audits programs, including scheduling, coverage, standards alignment, and data integrity.
• Own accountability to the 3P Food Safety Auditor’s KPI scorecard; monitor audit completion, on-time delivery, scoring consistency, and finding-closure metrics.
• Manage the relationship with the 3P audit provider — align on audit standards and expectations, resolve data and scoring discrepancies, and hold the provider to KPI commitments.
• Analyze and trend large audit data sets from internal and external audits to identify emerging Food Safety risks, recurring violations, and improvement opportunities.
• Verify Food Safety policy and the FDA Food Code are correctly reflected in audit standards, checklists, and scoring criteria.
• Support Food Safety escalations arising from audits; track corrective and preventive actions to closure with Operations stakeholders.
• Optimize audit procedures, processes, and best practices to improve efficiency, data quality, and reporting cycle time.
• Anticipate near-term bottlenecks in the audit program; identify, track, and mitigate immediate issues and risks, escalating when appropriate.
• Write and publish audit performance and trend content for WWGS Business Reviews; convey findings and recommendations clearly to stakeholders.
• Collaborate with AMZ & WFM stakeholders to align audit processes with Food Safety policy and Operations needs.
• Stay informed of FDA Food Code updates, regulatory publications, and industry audit benchmarks, and apply them to the audit program.
• Begin to mentor peers and new team members on audit standards, data analysis, and the FDA Food Code.
• Make trade-offs across time, quality, and resources to deliver reliable audit outcomes; decide when to resolve independently versus elevate.

Skills

Program management

Cross-functional collaboration

Data analysis

Stakeholder management

Regulatory knowledge

Food safety leadership

Education

Bachelor's degree or equivalent

CP-FS certification

Tools

Excel

Job description

Amazon is seeking a Food Safety Program Manager II to lead the 3P Food Safety audit program within WWGS Retail Food Safety. You will manage audit scheduling, KPI scorecards, and vendor relationships while ensuring FDA Food Code alignment.

The role emphasizes data-driven improvements and cross-functional collaboration across Operations, Merchandising, and Leadership. You will analyze audit data, publish performance trends, mentor peers, and drive process enhancements.