Food Runner & Guest Service Associate | Flexible Schedule

P.F. Chang's China Bistro, Inc.; Orland Park (IL); On-site; USD 11,000 - 14,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

On-the-job training

Advancement opportunities

Meal discounts

Employee referral program

Team member discounts

Holiday closures

Job summary

P.F. Chang's China Bistro, Inc. is hiring a Backwaiter to support restaurant operations by delivering food to guests promptly and courteously, assist with dining room cleanliness, and maintain service stations. All team members provide excellent customer service to ensure guest satisfaction.

The role offers on-site work in a fast-paced Pan-Asian dining environment. Training is provided, and opportunities for advancement exist as the company promotes from within.

Qualifications

• No prior experience required; training is provided.
• Must be at least 18 years old.
• Possess or obtain a current Food Handlers Card, where applicable.
• Ability to stand, reach, bend, balance, and lift objects up to 30 lbs. repeatedly during a shift.
• Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment.
• Excellent communication skills and ability to remain calm under pressure.

Responsibilities

• Deliver food to guests efficiently and ensure all requests are met.
• Monitor the expo line, run trays of food for dine-in, and assist guests with questions.
• Clear and sanitize tables, seating, and floors according to restaurant standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems.
• Interact courteously with guests and notify managers of quality or service concerns.
• Follow company policies, dress code, and safety procedures.
• Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary.
• Support with beverage preparation and responsible alcohol service when required.

Skills

Customer service

Multitasking

Communication

Job description

P.F. Chang's China Bistro, Inc. is hiring a Backwaiter to support restaurant operations by delivering food to guests promptly and courteously, assist with dining room cleanliness, and maintain service stations. All team members provide excellent customer service to ensure guest satisfaction.

The role offers on-site work in a fast-paced Pan-Asian dining environment. Training is provided, and opportunities for advancement exist as the company promotes from within.