Food Runner

Aloft Lake Nona; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Aloft Orlando Lake Nona is seeking a Server Assistant/Food Runner to support food and beverage service in our vibrant hotel. The role requires teamwork to ensure every plate reaches guests promptly.

You will work with the expo to ensure timely delivery of hot and cold dishes and assist with bussing and resetting tables.

This position offers flexible schedules, communicates in English, and provides an opportunity to create memorable guest experiences in a lively, design-forward environment.

Qualifications

• Experience in hospitality service preferred.
• Excellent phone and guest communication skills.
• Must be able to understand and communicate in English.
• Ability to work in a fast-paced environment.
• Willingness to perform opening, ongoing, and closing side work.

Responsibilities

• Check each plate to ensure accuracy as ordered by guests.
• Ensure condiments accompany every order.
• Coordinate with expo to deliver hot and cold items.
• Assist with bussing and resetting tables.
• Provide exceptional guest service and address inquiries.
• Stock linens and workstation supplies.
• Inform servers of guest needs.

Skills

Guest service

Excellent communication

Flexibility

Team player

English proficiency

Education

High school diploma or GED

Job description

Overview

Experience the vibrant energy of Aloft Orlando Lake Nona, a cutting-edge hotel opening in late 2023 that embraces technology and offers a lively social atmosphere. We’re the closest hotel to the USTA National Campus and offer a variety of dining and entertainment options. Our Lake Nona hotel is situated in the heart of the art and design scene. Recharge in one of our urban-inspired loft-style rooms. Head to Tempo+Grace for a handcrafted meal with the freshest, local ingredients or to W XYZ® bar for signature cocktails and live music. Our first floor boasts an expansive layout, fostering a dynamic social experience. You'll find a pool table and versatile lighting that transitions from day to night. Breakfast and snacks are available at Re:fuel by Aloft℠, our 24/7 grab-n-go pantry. Jump into our saline outdoor pool and enjoy lounge beats in the Backyard. Spark great ideas during your meeting with our direct connection to the brand-new, 10,000 sq. ft. Althea Lake Nona Events Center.

About CoralTree Hospitality

Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter – our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Job Overview

The Server Assistant/Food Runner is responsible for working with the expo to assure prompt delivery of the food that is ready in the “hot” and “cold” windows in the kitchen. The Server Assistant/Food Runner is responsible for delivery to the tables in the Food and Beverage Outlet. The Server Assistant/Food Runner and expo work both together and independently to assure that every plate looks correct and to deliver hot/cold food in a timely manner to the guests in all outlets. The Server Assistant/Food Runner together with the service staff is responsible for bringing any additional items the guests need to complete their meal.

Responsibilities

Responsibilities

• Checks each plate of food to be correct as ordered by the guest.
• Makes sure all condiments are accompanying each order.
• Assures that every item on the order is ready and on the tray together.
• Works diligently to avoid breakage and loss.
• Notifies server of guest needs.
• Completes all opening, on-going, and closing side work and manager on duty as signed off on work.
• Assist with bussing and resetting tables as needed.
• Provide exceptional guest service by addressing any customer inquiries or concerns.
• Stocks/restocks appropriate linens for service.
• Stocks/restocks workstations with appropriate plates and saucers, etc.
• Informs server of any potential guest issues.

Qualifications

Qualifications

• This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience.
• Previous experience passionately providing service to others.
• Excellent phone skills needed. People Person.
• The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate to any guest or associate.
• High school diploma or general education degree (GED).
• Must be able to understand, speak, read, and write in the basic English language.
• Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This job description is subject to change at any time. The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.