Server

Aloft Lake Nona; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Aloft Lake Nona in Orlando, FL is seeking a Server to deliver friendly, efficient service in our food and beverage outlets. You will take orders, deliver meals and drinks, and ensure guest satisfaction while maintaining the highest standards.

Ideal candidates hold a high school diploma, prior hospitality experience, and POS familiarity. You must be 21+, able to read English, and able to work evenings, weekends, or holidays; ability to lift up to 25 lbs and stand for long periods is required.

Qualifications

• High school diploma or equivalent required.
• Prior hospitality experience preferred.
• At least 1 year of high-volume restaurant serving experience preferred.
• At least 1 year of food & beverage experience preferred.
• Must be able to read, write and speak English.
• Must be 21 years of age and able to obtain OLCC card and Food Handlers permit.

Responsibilities

• Take guests' orders using table numbers and order sheets.
• Enter orders accurately into POS systems.
• Serve food and beverages to guests and ensure satisfaction.
• Prepare condiments, brew coffee, and stock work stations.
• Monitor tables for guest satisfaction and accuracy of bills.

Skills

Guest service

POS system

Food & beverage service

Wine & beverage knowledge

English fluency

Education

High school diploma

Tools

POS systems

Job description

Overview

The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. They will take orders, deliver food, drinks and other items to guests. The Server will act as a liaison between the kitchen and guests.The Server will always conduct themselves in a manner which supports the guiding principles of the Aloft Lake Nona.

Responsibilities

• Takes guests orders using table numbers and appropriate order taking sheets
• Enters orders accurately into POS systems
• Familiarizes him/herself with all menus including all meal periods and beverage lists
• Resets dining area after guests are done
• Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring work stations are stocked
• Follows all proper bookkeeping and cash handling procedures
• Ensures all opening, on-going and closing side work is complete and signed off by a manager on duty
• Serves food and beverages to guests
• Informs and promotes guests of daily/nightly specials; Checks guests’ identification to ensure room charging privileges
• Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
• Offers creative selling of products to guests
• Answers questions and/or makes recommendations on menus items
• Cleans and properly sanitizes tables and/or counters & chairs after guests are finished
• Explains how various menu items are prepared, describing cooking methods and ingredients when requested
• Takes into consideration any special request, dietary issues made by the guest
• Describes and recommends wine pairings to guests
• Ensures final quality check on food and beverage prior to serving guests
• Monitors assigned tables for customer satisfaction, quality and additional service
• Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received
• Accurately reports tips & shift times in the appropriate location at the end of each shift

Qualifications

• High school diploma or equivalent
• Prior hospitality experience preferred
• At least one year high volume restaurant serving experience preferred
• At least one year food & beverage experience preferred
• At least 6 months POS system experience preferred
• Adequate wine, beer and mixed drink knowledge preferred
• Must be a United States citizen or possess a valid work permit
• Must be able to read, write and speak English
• Must be at least 21 years of age
• Must always ensure a teamwork environment
• Must have or be able to obtain a valid OLCC card and Food Handlers permit prior to start date
• Ability to work a flexible schedule that will likely include evenings, weekends and/or holidays
• Must be able to frequently lift and carry up to 25 lbs. at shoulder height
• Must be able to occasionally push/pull up to 75 lbs.
• Must be able to stand and walk continuously for up to 4 hours at a time
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces and reach on a continuous basis.

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