Runner

Tavistock Restaurant Collection; Orlando (FL); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

401(k)

Dental insurance

Employee discount

Health insurance

Health savings account

Paid time off

Professional development assistance

Referral program

Retirement plan

Vision insurance

Résumé du poste

Chroma Modern Bar + Kitchen, part of Tavistock Restaurant Collection in the Lake Nona Town Center, Orlando, seeks a Food Runner to deliver hospitality and ensure timely presentation of food to guests.

Ideal candidate will maintain grooming, assist team members, and communicate effectively in English. Previous hospitality experience is preferred and training is provided to support a positive guest experience.

Qualifications

• High school education or equivalent.
• Ability to communicate in English (speak/read/write).
• Previous hospitality experience preferred.

Responsabilités

• Maintain grooming and uniform standards.
• Ensure restaurant interior and exterior cleanliness.
• Anticipate guest needs through body language for an exceptional experience.
• Ensure food presentation meets company standards.
• Expeditiously deliver food from kitchen to guests.
• Fetch items to enhance guest dining experience.
• Follow safety procedures for food handling.
• Answer questions about food/beverages and services.

Connaissances

Adaptability & Flexibility

Attention to Detail

Communication

Confidence

Customer Focus

Initiative

Problem Solving

Teamwork

Formation

High School

Description du poste

Description

Chroma Modern Bar + Kitchen

A cornerstone of the all-new Lake Nona Town Center, Chroma Modern Bar + Kitchen serves a colorful spectrum of small plates with big tastes. Every detail of the restaurant has been thoughtfully designed to create a social environment where guests can connect, dine, and unwind. Chroma's visible kitchen faces the vibrant bar and lounge where guests can choose from a range of local and craft beers, specialty cocktails, and fine wines-on-tap.

Chroma is part of Tavistock Restaurant Collection which represents one of many concepts throughout the nation and provides unique growth opportunities with an ever-expanding organization. We offer our employees competitive pay, professional development, and a people-focused culture.

POSITION SUMMARY:

The Food Runner is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guest's overall experience as he/she must ensure all aspects of food presentation are up to our standards and our guests receive their food in a timely manner to ensure optimal food temperature and quality.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Maintain proper grooming and uniform standards.
• Ensures interior and exterior cleanliness of the restaurant.
• Observes guest's body language to anticipate their needs to add to their exceptional experience.
• Ensures all aspects of food presentation are in accordance with company standards.
• Expeditiously delivers food from the kitchen to our guests.
• Obtains any items needed for our guests to ensure a great dining experience.
• Follows proper safety procedures and policies for food handling.
• Answers questions the guest may have regarding our food and beverages and uses their knowledge of the restaurant to inform guests of services available.
• Handles guest complaints by listening to their concerns, contacting the manager with any problems, and solving complaints to ensure guest satisfaction that will compel them to want to return.
• Assists all team members with any additional items needed.

POSITION QUALIFICATIONS

Competency Statement(s)

• Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail - Diligently attends to details and pursues quality in accomplishing tasks
• Communication - Listens to others and communicates in an effective manner
• Confidence - A matured and justified self-belief in one's ability to do the job, and the conveyance of that behalf
• Customer Focus - Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative - Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving - Resolves difficult or complicated challenges
• Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Requirements

SKILLS & ABILITIES

Education: High School; able to communicate (speak, read, and write) in English

Experience: Previous hospitality experience is preferred

Computer Skills: N/A

Certificates & Licenses: N/A

Other Requirements: N/A