Food Runner

The Beach House; Koloa (HI); On-site; USD 20,664,000 - 34,440,000; Full time

Job summary

The Beach House is seeking a service-oriented team member to deliver food to guests’ tables promptly, describe dishes, and ensure presentation standards are met. A warm greeting and attentive guest service are essential as is maintaining clean service areas throughout shifts.

Candidates should be able to work under pressure, stay neat and well groomed, and collaborate effectively with coworkers. Physical readiness to lift and move items is required as part of daily duties.

Qualifications

• Customer oriented–ability to take care of guests’ needs while following procedures.
• Working Under Pressure–ability to complete tasks under stressful situations.
• Safety–ability to identify and correct conditions affecting safety and to operate equipment safely.
• Active Listening–ability to attend to, convey, and understand guests’ comments and questions.
• Communication–clear, effective spoken communication with guests, coworkers, and management.
• Response to Direction–follow directions from supervisor and system tickets.
• Teamwork Abilities–work well with a team to achieve goals.
• Friendly–maintain a cheerful demeanor toward others.
• Neat and well groomed; physical readiness to meet job duties.

Responsibilities

• Deliver food items to guests’ tables as ordered and within time limits; describe items when presenting them.
• Greet guests in a warm, personal, friendly manner.
• Ensure each plate is clean, garnished, and accounted for before leaving the kitchen window.
• Check condiments and utensils; assist guests with requests or issues and resolve problems.
• Assist service team by clearing dishes and taking items to the kitchen for cleaning.
• Keep service areas clean and stocked with supplies during service.
• Monitor food line and runner stations and communicate availability to management.

Skills

Customer service

Communication

Teamwork

Job description

Deliver food items to guests' tables as ordered and within the appropriate time limits (hot food hot, cold food cold), describing each food item when placing them in front of the guests using seat position numbers.

• Deliver food items to guests' tables as ordered and within the appropriate time limits (hot food hot, cold food cold), describing each food item when placing them in front of the guests using seat position numbers.
• Greet all guests in a warm, personal, friendly manner.
• Check that each plate is wiped and correctly garnished prior to leaving the kitchen. Accountable for all plates leaving the kitchen window.
• Check for proper condiments and utensils when approaching the table to deliver food.
• Assist guests with any requests or concerns and take action to correct any problems.
• Assist service team as needed by removing dishes and glasses from tables or counters throughout guests' meal, and take them to the kitchen for cleaning.
• Keep the food line and runner stations clean, regularly checking floor for debris.
• Stock service areas with supplies such as plates, utensils, pizza boxes, condiments, and to go items throughout service period.

Maintain awareness of current availability of food items throughout service period and communicate effectively with management and service team.

Take extra care to maintain the highest standard of cleanliness in each duty performed.

Requirements

• Customer Oriented – Ability to take care of the guests’ needs while following HCR procedures.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.
• Safety – Ability to identify and correct conditions that affect employee safety as well as safely operate and handle all required equipment, appliances, and tools. Must follow all safety policies and procedures.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication – Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively attend to, convey, and understand the comments and questions of others.
• Response to Direction – Receive and follow direction from supervisor; follow direction of computer generated tickets.
• Teamwork Abilities – Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly – Ability to exhibit a cheerful demeanor towards others.
• Neat and well groomed.
• Physical Requirements: Must be able to do the following constantly: stand, walk, lift/carry 11-20 lbs Must be able to do the following frequently: use hands/fingers, reach outward, climb (stairs), bend, push/pull 10-25 lbs Must be able to do the following occasionally: reach above shoulder, squat or kneel, lift/carry 21-50 lbs, push/pull 26-40 lbs