Food Runner

Wet Willie's; Honolulu (HI); On-site; USD 20,664 - 26,174; Full time

Job summary

Wet Willie's in Honolulu is seeking a friendly server/food runner to deliver orders promptly, greet guests, and describe dishes at the table. You will maintain cleanliness, restock service areas, and assist the team to ensure guest satisfaction.

The role requires staying on your feet for long periods and lifting supplies as needed. You'll work with a collaborative team in a fast-paced environment, upholding safety standards and presenting meals attractively.

Qualifications

• Customer oriented with guest-first approach and empathy.
• Ability to work under pressure during busy service periods.
• Awareness of safety policies and safe handling of equipment.
• Active listening to guests and teammates to fulfill requests.
• Clear, friendly communication with guests and staff.
• Ability to follow directions from supervisors and tickets.
• Team player who collaborates to ensure smooth service.
• Cheerful, approachable manner and professional appearance.
• Maintain neat, well-groomed presentation at all times.
• Good physical stamina for standing, walking, and lifting.

Responsibilities

• Deliver food items to guests' tables promptly and accurately.
• Greet guests warmly and describe food items as served.
• Ensure plates are clean, garnished, and presented properly.
• Check condiments and utensils when delivering plates.
• Assist guests with requests and resolve problems promptly.
• Clear dishes and transport to kitchen for cleaning as needed.
• Keep service areas clean and stocked with supplies.
• Maintain awareness of food availability and communicate with team.
• Uphold high cleanliness standards throughout duty period.

Skills

Customer oriented

Under pressure

Safety awareness

Active listening

Communication

Direction following

Teamwork

Friendliness

Neat appearance

Physical stamina

Job description

Deliver food items to guests' tables as ordered and within the appropriate time limits (hot food hot, cold food cold), describing each food item when placing them in front of the guests using seat position numbers.

• Deliver food items to guests' tables as ordered and within the appropriate time limits (hot food hot, cold food cold), describing each food item when placing them in front of the guests using seat position numbers.
• Greet all guests in a warm, personal, friendly manner.
• Check that each plate is wiped and correctly garnished prior to leaving the kitchen. Accountable for all plates leaving the kitchen window.
• Check for proper condiments and utensils when approaching the table to deliver food.
• Assist guests with any requests or concerns and take action to correct any problems.
• Assist service team as needed by removing dishes and glasses from tables or counters throughout guests' meal, and take them to the kitchen for cleaning.
• Keep the food line and runner stations clean, regularly checking floor for debris.
• Stock service areas with supplies such as plates, utensils, pizza boxes, condiments, and to go items throughout service period.

Maintain awareness of current availability of food items throughout service period and communicate effectively with management and service team.

Take extra care to maintain the highest standard of cleanliness in each duty performed.

Requirements

• Customer Oriented – Ability to take care of the guests’ needs while following HCR procedures.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.
• Safety – Ability to identify and correct conditions that affect employee safety as well as safely operate and handle all required equipment, appliances, and tools. Must follow all safety policies and procedures.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication – Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively attend to, convey, and understand the comments and questions of others.
• Response to Direction – Receive and follow direction from supervisor; follow direction of computer generated tickets.
• Teamwork Abilities – Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly – Ability to exhibit a cheerful demeanor towards others.
• Neat and well groomed.
• Physical Requirements: Must be able to do the following constantly: stand, walk, lift/carry 11-20 lbs Must be able to do the following frequently: use hands/fingers, reach outward, climb (stairs), bend, push/pull 10-25 lbs Must be able to do the following occasionally: reach above shoulder, squat or kneel, lift/carry 21-50 lbs, push/pull 26-40 lbs