Food Runner

R365hire; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

R365hire is seeking a reliable Food Runner to bridge the kitchen and dining room, ensuring meals reach guests promptly and with appealing presentation. You will work closely with servers and kitchen staff to maintain a smooth flow during busy service periods.

This role requires speed, attention to detail, and the ability to multitask in a fast-paced environment. You must be comfortable standing, walking for long shifts, lifting up to 50 pounds, and following all safety and sanitation guidelines.

Qualifications

• Deliver food promptly and accurately to guests.
• Flexible hours including nights, weekends, and holidays.
• Safely transport multiple plates/beverages per trip.
• Operate restaurant tools and equipment efficiently.
• Excellent written and spoken communication.
• Multitask in a high-pressure environment.
• Work in areas with variable noise and temperatures.
• Move up to 50 pounds; stand/walk entire shift.

Responsibilities

• Deliver timely and accurate food to guests, maintaining high presentation standards.
• Greet guests warmly and enhance dining experience.
• Handle guest issues with sensitivity and patience.
• Check each order for special instructions or dietary restrictions before leaving the kitchen.
• Ensure each dish meets restaurant standards before serving.
• Relay food-related concerns or guest requests to staff.
• Adhere to service steps and procedures, including allergies and orders.
• Maintain compliance with safety and sanitation standards.
• Follow Employee Handbook policies and perform additional duties as needed.

Skills

Food delivery

Attention to detail

Communication

Multitasking

Safety & sanitation

Physical stamina

Lifting up to 50 lbs

Flexibility

High-paced environment

Job description

Position Overview

The Food Runner is crucial in maintaining the flow between the kitchen and the dining room to ensure guests receive their meals as promptly and accurately as possible. This position requires an individual who is efficient, detail-oriented, and dedicated to presenting food according to the highest standards of quality and presentation.

Key Qualifications

• Proven ability to deliver food promptly and accurately to the correct guests by table and position numbers.
• Available to work flexible hours, including nights, weekends, and holidays.
• Capable of safely transporting multiple plates and beverages in a single trip.
• Skilled in using and operating necessary restaurant tools and equipment efficiently.
• Excellent communication skills, both written and spoken, to effectively follow job instructions.
• Ability to multitask effectively in a high-pressure, fast-paced environment.
• Comfortable working in areas with variable noise levels and temperature conditions.
• Physically capable of moving up to 50 pounds and able to stand and walk for an entire shift, including navigating through potentially challenging areas.

Responsibilities

• Deliver exceptional service by ensuring the timely and accurate delivery of food to guests, maintaining high standards of food presentation.
• Greet guests warmly and with a genuine smile, enhancing their dining experience.
• Handle guest issues with sensitivity and patience, ensuring resolution to their satisfaction.
• Thoroughly check each order for special instructions or dietary restrictions before leaving the kitchen.
• Ensure that each dish meets the restaurant's standards for preparation, presentation, and completeness before serving.
• Relay any food-related concerns or guest requests to the appropriate restaurant staff, ensuring clear communication.
• Adhere to all restaurant service steps and procedures, including managing food allergies and special orders.
• Maintain compliance with all safety and sanitation standards.
• Follow all organizational policies as outlined in the Employee Handbook, contributing to a harmonious work environment.
• Perform additional duties as needed to support the team and restaurant operations.