Food Runner

Sugar N' Spice; Blue Ash (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Sugar N' Spice in Blue Ash, OH is seeking a Food Runner to help maintain smooth flow between the kitchen and dining room, ensuring meals reach guests promptly and with top presentation. The role emphasizes efficiency, attentiveness, and dedication to high standards of service.

The Food Runner will assist in delivering orders accurately, greeting guests, and supporting kitchen and dining staff while adapting to busy, high-volume shifts.

Qualifications

• Deliver food promptly and accurately to guests.
• Able to work flexible hours including nights, weekends and holidays.
• Capable of transporting multiple plates and beverages in one trip.
• Skilled in using restaurant tools and equipment efficiently.
• Excellent written and spoken communication to follow instructions.
• Able to multitask in a high-pressure, fast-paced environment.
• Comfortable with variable noise and temperature conditions.
• Physically capable of moving up to 50 pounds and standing/walking through shift.

Responsibilities

• Deliver exceptional service by ensuring timely and accurate food delivery to guests with high presentation standards.
• Greet guests warmly to enhance their dining experience.
• Handle guest issues with sensitivity and patience, resolving to satisfaction.
• Check orders for special instructions or dietary restrictions before leaving kitchen.
• Ensure each dish meets standards for preparation, presentation and completeness before serving.
• Relay food-related concerns or guest requests to appropriate staff with clear communication.
• Adhere to all service steps, procedures, and dietary considerations including allergies and special orders.
• Maintain compliance with safety and sanitation standards.
• Follow organizational policies to support team and restaurant operations.

Skills

Prompt service

Accurate delivery

Multitasking

Effective communication

Physical stamina

Job description

Position Overview

The Food Runner is crucial in maintaining the flow between the kitchen and the dining room to ensure guests receive their meals as promptly and accurately as possible. This position requires an individual who is efficient, detail-oriented, and dedicated to presenting food according to the highest standards of quality and presentation.

Key Qualifications

• Proven ability to deliver food promptly and accurately to the correct guests by table and position numbers.
• Available to work flexible hours, including nights, weekends, and holidays.
• Capable of safely transporting multiple plates and beverages in a single trip.
• Skilled in using and operating necessary restaurant tools and equipment efficiently.
• Excellent communication skills, both written and spoken, to effectively follow job instructions.
• Ability to multitask effectively in a high-pressure, fast-paced environment.
• Comfortable working in areas with variable noise levels and temperature conditions.
• Physically capable of moving up to 50 pounds and able to stand and walk for an entire shift, including navigating through potentially challenging areas.

Responsibilities

• Deliver exceptional service by ensuring the timely and accurate delivery of food to guests, maintaining high standards of food presentation.
• Greet guests warmly and with a genuine smile, enhancing their dining experience.
• Handle guest issues with sensitivity and patience, ensuring resolution to their satisfaction.
• Thoroughly check each order for special instructions or dietary restrictions before leaving the kitchen.
• Ensure that each dish meets the restaurant's standards for preparation, presentation, and completeness before serving.
• Relay any food-related concerns or guest requests to the appropriate restaurant staff, ensuring clear communication.
• Adhere to all restaurant service steps and procedures, including managing food allergies and special orders.
• Maintain compliance with all safety and sanitation standards.
• Follow all organizational policies as outlined in the Employee Handbook, contributing to a harmonious work environment.
• Perform additional duties as needed to support the team and restaurant operations.