Food Runner

Wet Willie's; Lahaina (HI); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

Wet Willie's in Lahaina is seeking an enthusiastic server/food runner to deliver orders to tables with speed and care, greet guests warmly, describe dishes, and ensure guests receive hot food and cold drinks at the right times.

You will maintain clean service areas, restock supplies, assist the service team, clear tables, and communicate effectively with management to keep service running smoothly during busy shifts.

Qualifications

• Customer oriented and guest-focused service mindset.
• Ability to work under pressure during busy shifts.
• Safety-conscious with proper handling of equipment and policies.
• Active listening to guests and team members.
• Clear, effective communication with guests, coworkers and management.
• Ability to receive and follow directions and tickets.
• Strong teamwork to support the service team.
• Friendly demeanor and presentable appearance.

Responsibilities

• Deliver food to guests' tables, ensuring hot food is hot and cold items are cold.
• Greet guests warmly and describe dishes upon delivery.
• Ensure plates are clean, garnished, and checked before table service."
• Check condiments and utensils when approaching tables.
• Assist guests with requests and resolve issues.
• Clear and remove dishes from tables; transport to kitchen for cleaning.
• Maintain clean food line and runner stations; monitor debris.
• Restock service areas with plates, utensils, condiments, and to-go items.
• Communicate availability of menu items to management and team.
• Maintain highest cleanliness standards in all duties.

Skills

Customer Oriented

Under pressure

Safety

Active Listening

Communication

Direction following

Teamwork

Friendly

Neat appearance

Job description

Deliver food items to guests' tables as ordered and within the appropriate time limits (hot food hot, cold food cold), describing each food item when placing them in front of the guests using seat position numbers.

Greet all guests in a warm, personal, friendly manner.

Check that each plate is wiped and correctly garnished prior to leaving the kitchen. Accountable for all plates leaving the kitchen window.

Check for proper condiments and utensils when approaching the table to deliver food.

Assist guests with any requests or concerns and take action to correct any problems.

Assist service team as needed by removing dishes and glasses from tables or counters throughout guests' meal, and take them to the kitchen for cleaning.

Keep the food line and runner stations clean, regularly checking floor for debris.

Stock service areas with supplies such as plates, utensils, pizza boxes, condiments, and to go items throughout service period.

Maintain awareness of current availability of food items throughout service period and communicate effectively with management and service team.

Take extra care to maintain the highest standard of cleanliness in each duty performed.

Requirements

• Customer Oriented – Ability to take care of the guests’ needs while following HCR procedures.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.
• Safety – Ability to identify and correct conditions that affect employee safety as well as safely operate and handle all required equipment, appliances, and tools. Must follow all safety policies and procedures.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication – Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively attend to, convey, and understand the comments and questions of others.
• Response to Direction – Receive and follow direction from supervisor; follow direction of computer generated tickets.
• Teamwork Abilities – Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly – Ability to exhibit a cheerful demeanor towards others.
• Neat and well groomed.

Physical Requirements:

• Must be able to do the following constantly: stand, walk, lift/carry 11-20 lbs
• Must be able to do the following frequently: use hands/fingers, reach outward, climb (stairs), bend, push/pull 10-25 lbs
• Must be able to do the following occasionally: reach above shoulder, squat or kneel, lift/carry 21-50 lbs, push/pull 26-40 lbs