Food & Beverage Supervisor: Lead Team & Guests

Loews Hotels & Co; Rosemont (IL); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Paid sick days

Vacation

Bereavement leave

Training & development

Pet insurance

Complimentary parking

Team meals

Fitness center access

Hotel rates for teammates

Volunteer opportunities

Zusammenfassung

Loews Chicago O’Hare is seeking a Food and Beverage Supervisor to lead a dynamic team across dining outlets. You will supervise staff, ensure quality standards, and assist with training, scheduling, and inventory to deliver exceptional guest experiences.

Responsibilities include coordinating with the kitchen, planning events, addressing guest inquiries, and driving service excellence while maintaining safety and regulatory compliance.

Qualifikationen

• Minimum of one year of food and beverage experience; prior leadership or supervisory experience preferred.
• Strong understanding of food and beverage techniques, service standards, and sanitation regulations.
• Excellent organizational, communication, and leadership skills with ability to motivate teams.
• Proficient in Microsoft Office and familiar with POS systems and basic financial reporting.
• Ability to lift and carry food service trays weighing 35+ pounds.
• High School Diploma or equivalent preferred.

Aufgaben

• Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency.
• Monitor service quality, food presentation, and guest satisfaction to uphold high standards.
• Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery.
• Assist with planning and managing special events, banquets, and private functions.
• Greet guests, address inquiries, and resolve complaints promptly and professionally.
• Gather and analyze guest feedback to suggest improvements and enhance experiences.
• Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads.
• Conduct pre-shift meetings to communicate priorities, updates, and promotions.
• Support recruitment, onboarding, and training of new team members.
• Provide ongoing coaching and feedback to maintain service excellence.
• Monitor inventory and stock levels, coordinating purchases to meet operational needs.
• Track sales, control waste, and implement portion control to optimize profitability.
• Ensure compliance with health, safety, and hygiene regulations across all operations.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Kenntnisse

Team leadership

Guest service

Quality standards

Communication

Problem solving

Hospitality passion

Veteran friendly

Ausbildung

High school diploma

Tools

POS systems

Microsoft Office

Jobbeschreibung

Loews Chicago O’Hare is seeking a Food and Beverage Supervisor to lead a dynamic team across dining outlets. You will supervise staff, ensure quality standards, and assist with training, scheduling, and inventory to deliver exceptional guest experiences.

Responsibilities include coordinating with the kitchen, planning events, addressing guest inquiries, and driving service excellence while maintaining safety and regulatory compliance.