Food & Beverage Team Lead – Guest Experience

Loews Hotels, LLC.; Rosemont (IL); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Dining perks

Training & development

Pet insurance

Complimentary parking

Fitness center access

Team member hotel rates

Volunteer opportunities

Eligible benefits vary by position

Job summary

Loews Hotels & Co in Rosemont, IL is seeking a Food and Beverage Supervisor to lead a dynamic team across dining and beverage outlets. You will supervise staff, maintain service standards, assist with training, scheduling, and inventory to ensure smooth operations.

We value guest experience and teamwork; veterans and military spouses are encouraged to apply. The role offers comprehensive benefits including health plans, paid time off, dining perks, and opportunities for professional growth

Qualifications

• Minimum of one year of food and beverage experience required; prior leadership or supervisory experience is preferred.
• Thorough understanding of food and beverage techniques, service standards, and sanitation regulations.
• Strong organizational, communication, and leadership skills with the ability to motivate teams.
• Proficient in Microsoft Office and familiar with POS systems and basic financial reporting.
• Ability to lift and carry food service trays weighing 35+ pounds.

Responsibilities

• Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency.
• Monitor service quality, food presentation, and guest satisfaction to uphold high standards.
• Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery.
• Assist with planning and managing special events, banquets, and private functions.
• Greet guests, address inquiries, and resolve complaints promptly and professionally.
• Gather and analyze guest feedback to suggest improvements and enhance experiences.
• Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads.
• Conduct pre-shift meetings to communicate priorities, updates, and promotions.
• Support recruitment, onboarding, and training of new team members.
• Provide ongoing coaching and feedback to maintain service excellence.
• Monitor inventory and stock levels, coordinating purchases to meet operational needs.
• Track sales, control waste, and implement portion control to optimize profitability.
• Ensure compliance with health, safety, and hygiene regulations across all operations.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned

Skills

Food & Beverage experience

Leadership experience

Food safety & sanitation

Organizational & communication skills

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Loews Hotels & Co in Rosemont, IL is seeking a Food and Beverage Supervisor to lead a dynamic team across dining and beverage outlets. You will supervise staff, maintain service standards, assist with training, scheduling, and inventory to ensure smooth operations.

We value guest experience and teamwork; veterans and military spouses are encouraged to apply. The role offers comprehensive benefits including health plans, paid time off, dining perks, and opportunities for professional growth