Lounge & Room Service Lead

AC Hotel Raleigh North Hills; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision plan

Life insurance

Disability insurance

401K

Tuition assistance

Discounted hotel rates

Training & development

Job summary

Concord Hospitality is hiring a Lounge Supervisor in Raleigh for on-site, full-time work. You will manage shifts, train staff, enforce service standards, and ensure a high level of guest satisfaction across restaurant and room service.

Responsibilities include opening/closing shifts, coordinating with kitchen and service staff, managing staffing, and maintaining a safe, clean environment. Benefits include medical/dental/vision, life and disability insurance, 401K, tuition assistance, and

Responsibilities

• Open and close shift in accordance with manager’s checklist.
• Train, maintain and enforce all service standards using record, menus, and appropriate reference material.
• Maintain a safe and sanitary work environment for all associates and guests.
• Ensure room service is fully staffed and able to handle volume of business; periodically check and assist when necessary.
• Be on the floor during all meal periods and ensure adequate coverage.
• Conduct taste panels and menu classes on a daily basis for restaurant and room service.
• Monitor hours, staffing overtime on a daily basis for restaurant, room service, bartenders, as it relates to sales and profits.
• Understand and teach empowerment principles to ensure guest satisfaction.
• Attend and participate in Restaurant associate meetings and periodic training seminars.
• Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to all managers.
• Gather and implement all proper tools for running shifts (schedules, floor plan, res. checks).
• During shifts, ensure that guests are satisfied by assisting with service, seating, and communication with kitchen and by striving to speak to all guests.
• Ensure all side work is done on a daily basis, cleans and resets station before end of shifts, and all details are attended to in a first-class manner to SOP.
• Manage an effective repair and maintenance program through the use of work orders.

Job description

Concord Hospitality is hiring a Lounge Supervisor in Raleigh for on-site, full-time work. You will manage shifts, train staff, enforce service standards, and ensure a high level of guest satisfaction across restaurant and room service.

Responsibilities include opening/closing shifts, coordinating with kitchen and service staff, managing staffing, and maintaining a safe, clean environment. Benefits include medical/dental/vision, life and disability insurance, 401K, tuition assistance, and