Food & Beverage Operations Manager — Growth & Guest Experience

Wawa, Inc; Brandywine (MD); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health benefits

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Food & Beverage Manager to oversee all food and beverage operations, ensuring a fresh, efficient, and customer-focused experience across the store.

You will work with the General Manager and Assistant General Manager to lead daily operations and quality. Responsibilities include owning food programs (fresh food, grab-and-go, beverages, catering), driving sales, training Customer Service Associates, managing hiring, scheduling, and inventory, and maintaining health and

Qualifications

• High School Diploma or GED required; flexible availability to work weekends and holidays.
• Strong leadership experience, ideally in food service or retail.
• Excellent communication, organization, and customer service skills.
• Ability to multitask, make decisions, and drive change in a fast-paced environment.
• Problem-solving to boost sales and streamline operations.

Responsibilities

• Take ownership of our food and beverage programs—fresh food, grab-and-go meals, beverages, catering, and more.
• Drive food service sales and hit performance goals with a focus on quality and consistency.
• Monitor trends and work with peers to create action plans to optimize results.
• Become the in-store expert on food programs, promotions, and marketing initiatives.
• Own and deliver training for Customer Service Associates to build proficiency and motivate them to provide outstanding customer service.
• Support hiring, scheduling, training, and team development.
• Recognize great performance and help Associates grow.
• Maintain a clean, safe, and inviting food service area that meets all health and safety standards.
• Oversee inventory, ordering, and equipment upkeep to support smooth and efficient operations.

Skills

Leadership experience

Communication

Organization

Customer service

Multitasking

Problem solving

Flexible schedule

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Food & Beverage Manager to oversee all food and beverage operations, ensuring a fresh, efficient, and customer-focused experience across the store.

You will work with the General Manager and Assistant General Manager to lead daily operations and quality. Responsibilities include owning food programs (fresh food, grab-and-go, beverages, catering), driving sales, training Customer Service Associates, managing hiring, scheduling, and inventory, and maintaining health and