Food & Beverage Manager

MARCUS HOTELS INC; Milwaukee (WI); On-site; USD 58,000 - 64,000; Full time

Job summary

An established industry player is seeking a Food and Beverage Manager to elevate service standards and guest experiences at a prestigious hotel. This role involves overseeing dining operations, ensuring quality service, and maintaining profitability. The ideal candidate will have a strong background in food and beverage management, effective communication skills, and a passion for hospitality. Join a team that values tradition and excellence, where your leadership will make a significant impact on guest loyalty and satisfaction.

Benefits

Free meals every shift

Room discounts at properties

Discounts at restaurants and services

Discounted parking

Paid time off

Medical, dental, and vision insurance

Company-paid life insurance

Employee assistance program

401(k) with employer match

Qualifications

• Minimum of 2 years of previous Food & Beverage and supervisory experience.
• Strong knowledge of Food & Beverage operations and preparation techniques.

Responsibilities

• Ensure highest quality of food, beverage, and service.
• Assist with interviewing, selecting, and training staff.
• Interact positively with customers to resolve issues.

Skills

Food & Beverage operations

Beverage operations and wines

Mathematical abilities for inventory

Effective communication skills

Tools

POS system

Job description

As a Food and Beverage Manager, your professional leadership will develop our team to the next level in delivering exceptional experiences and maintaining the Pfister Hotel’s reputation for prestigious service, encouraging guest loyalty. You will assist in overseeing our In-Room Dining Services and Club Lounge.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. It is one of only 11 properties in North America to maintain this status since the program's inception in 1976.

What you will be doing:

1. Ensuring the highest quality of food, beverage, and service related to the operation.
2. Assisting with interviewing, selecting, training, supervising, counseling, and disciplining staff for efficient operation of each outlet.
3. Interacting positively with customers to promote hotel facilities and services; resolving problems to the satisfaction of involved parties.
4. Maintaining profitability of the outlets to support hotel operations.
5. Utilizing the POS system to accurately charge customers, track revenue reports, and ensure timeliness of food and beverage service. Input and retrieve data, and modify computer procedures using complex key sequences.
6. Maintaining a professional appearance, demeanor, ethics, and self-image for yourself and your subordinates.
7. Performing other duties as assigned.

What we are looking for:

• Strong knowledge of Food & Beverage operations and preparation techniques.
• Knowledge of beverage operations and wines.
• Mathematical abilities to determine and track inventory, controls, revenue, and other financial statements.
• Effective communication skills to handle internal and external customers, demonstrating patience, tact, and diplomacy to resolve issues.
• Minimum of 2 years of previous Food & Beverage and supervisory experience.

Benefits:

• A free, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
• Discounts at Marcus Hotels & Resorts restaurants, golfing, skiing, and spa services.
• Discounted parking.
• Paid time off.
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program, and 401(k) with employer match.

The Pfister Hotel is an equal opportunity employer.

Additional Information

• Hourly/Yearly Wage: $58,000 - $64,000.

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