Food, Bev & Outlet Supervisor

216_NEC_Wilkes-Barre Northeast Concessions, LP - Wilkes-Barre; Burrillville (RI); On-site; USD 50,000 - 70,000; Full time

Job summary

216_NEC_Wilkes-Barre Northeast Concessions, LP - Wilkes-Barre is seeking a supervisor for the food and beverage department. The role involves monitoring service quality, ensuring staff training, and overseeing front of house operations.

The ideal candidate will have previous supervisory experience in a high-volume casino environment and possess strong managerial and communication skills. Flexibility in working hours is required.

Qualifications

• Previous supervisory experience in food and beverage preferred.
• Two years’ alcohol and food server, bartender or butler experience in a high volume casino environment.
• Strong organizational, managerial and communication skills.

Responsibilities

• Monitor casino food and beverage outlets and enforce policies.
• Ensure full training of food and beverage team members.
• Responsible for front of house operations including hiring and training.

Skills

Supervisory experience

Interpersonal skills

Organizational skills

Managerial skills

Communication skills

Job description

Job Duties

• Monitors casino food and beverage outlets and administers the policies and procedures set forth by Mohegan Pennsylvania.
• Responsible for the daily activities of food and beverage department personnel.
• Sets and maintains service and quality standards throughout all the outlets.
• Ensures full training of the food and beverage team members.
• Responsible for front of house operations including hiring, training, scheduling, supervising, food and beverage quality, service standards and product development.
• Performs special services as required.
• Recommends performance as well as termination decisions in conjunction with disciplinary process.
• Performs other related duties as assigned.
• Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.
• Promotes superior guest service.

Minimum Qualifications

• Previous supervisory experience in food and beverage preferred.
• Two years’ alcohol and food server, bartender or butler experience in a high volume, casino floor environment.
• Must possess labor scheduling aptitude and experience.
• Must have strong organizational, managerial and communication skills.
• Must be able to work various shifts and flexible hours.