Banquet Lead

216_NEC_Wilkes-Barre Northeast Concessions, LP - Wilkes-Barre; Burrillville (RI); On-site; USD 25,000 - 39,000; Full time

Job summary

216_NEC_Wilkes-Barre Northeast Concessions, LP - Wilkes-Barre is seeking a Banquet Server Supervisor to oversee banquet service, supervise servers, and ensure elegant, high-standard hospitality. You will assist with course service, garnishing, guest requests, and guest satisfaction throughout events.

The role requires knowledge of alcohol service, proper ID checks, and strong teamwork to maintain smooth operations across shifts.

Qualifications

• Must be at least 18 years old and have a high school diploma or GED, or equivalent experience.
• Knowledge of wine, beer, and liquor service and responsible alcohol service.
• Excellent guest service and communication skills.

Responsibilities

• Supervise banquet servers to ensure efficient, elegant service.
• Serve courses from kitchen and service bars; garnish and decor dishes.
• Monitor guests for requests and determine when meals are complete.
• Handle payments at the table and ensure accurate billing.
• Maintain cleanliness; restock items and assist other servers as needed.
• Verify age for alcohol service and enforce ID checks.

Skills

Customer service

Food & beverage service

Guest relations

Education

High school diploma or GED

Job description

Job Duties

• Responsible for supervising designated functions performed by Banquet Servers thereby insuring efficient and elegant food and beverage service.
• Serves courses from kitchen and service bars.
• Garnishes and decorates dishes.
• Observes guests to respond to any additional requests and to determine when meal has been completed.
• Totals Bill, presents check, and accepts payment.
• Ladles soup, makes salads, portions desserts, brews coffee, and performs other services as determined by establishment’s size and practices.
• Clears and resets counters or tables at conclusion of each course.
• Has complete knowledge of legal drinking age and procedures.
• Checks for acceptable identification for guests who appear to be under 30 years of age and are attempting to consume or purchase alcoholic beverages.
• Has knowledge of the effects of alcohol on the body and its ability to impair mental/physical abilities and thereby uses good judgment when serving alcoholic beverages.
• Performs service duties for other servers by picking up their orders when ready in the Kitchen and delivering.
• Checks other’s tables and provide assistance as needed.
• Works shifts up to 8 hours or longer, if needed.
• Performs side duties including rolling/polishing silverware, cleaning trays, restocking items, filling ice bins, set up, cleaning, breaking down server areas, using cleaning compounds, making coffee; other duties as required.
• Promotes superior guest service.

Minimum Qualifications

• Must be at least 18 years of age and have a high school diploma or general education degree (GED); or one month related experience and/or training; or equivalent combination of education and experience.

Work Shift: Regular Knock, knock. Hear that sound? That's opportunity! What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.