Banquet Lead

Mohegan Pennsylvania; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 25,000; Full time

Job summary

Mohegan Pennsylvania is seeking a Banquet Server to support elegant food and beverage service in a casino environment. You will serve courses, garnish dishes, and ensure guest satisfaction through attentive wrapping of the dining experience.

The role involves checking IDs, assisting teammates, and performing related duties to maintain smooth service across shifts that may extend to longer hours. A strong emphasis on guest service is essential.

Qualifications

• Must be at least 18 years old and have a high school diploma or GED; or one month related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Supervise banquet server functions to ensure efficient and elegant food and beverage service.
• Serve courses from kitchen and service bars and garnish and decorate dishes.
• Observe guests and respond to requests, determine when meals are completed, and present/check bills for payment.
• Assist with side duties including rolling and polishing silverware, restocking items, and setting up servers areas.
• Promote superior guest service and ensure compliance with age verification procedures for alcohol.

Skills

Guest service

Education

High school diploma or GED

Job description

Job Duties

• Responsible for supervising designated functions performed by Banquet Servers thereby insuring efficient and elegant food and beverage service.
• Serves courses from kitchen and service bars.
• Garnishes and decorates dishes.
• Observes guests to respond to any additional requests and to determine when meal has been completed.
• Totals Bill, presents check, and accepts payment.
• Ladles soup, makes salads, portions desserts, brews coffee, and performs other services as determined by establishment’s size and practices.
• Clears and resets counters or tables at conclusion of each course.
• Has complete knowledge of legal drinking age and procedures.
• Checks for acceptable identification for guests who appear to be under 30 years of age and are attempting to consume or purchase alcoholic beverages.
• Has knowledge of the effects of alcohol on the body and its ability to impair mental/physical abilities and thereby uses good judgment when serving alcoholic beverages.
• Performs service duties for other servers by picking up their orders when ready in the Kitchen and delivering.
• Checks other’s tables and provide assistance as needed.
• Works shifts up to 8 hours or longer, if needed.
• Performs side duties including rolling/polishing silverware, cleaning trays, restocking items, filling ice bins, set up, cleaning, breaking down server areas, using cleaning compounds, making coffee; other duties as required.
• Promotes superior guest service.

Minimum Qualifications

• Must be at least 18 years of age and have a high school diploma or general education degree (GED); or one month related experience and/or training; or equivalent combination of education and experience.

Work Shift: Regular Knock, knock. Hear that sound? That's opportunity! What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.