Beverage Server - Casino Service

200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun; United States; On-site; USD 16,531 - 27,552; Full time

Job summary

Mohegan Sun is seeking a Beverage Server to provide alcoholic and non‑alcoholic beverages in accordance with department policies, steps of service, and state liquor laws. The role requires strong communication, multi‑tasking, and a thorough knowledge of spirits and garnishes within a fast‑paced casino setting.

Candidates should have experience serving cocktails or as a waiter/waitress and must adapt to new industry technology while upholding safety and service standards throughout shifts.

Qualifications

• Experience serving cocktails or as a waiter/waitress or comparable customer service role.

Responsibilities

• Serving alcoholic and non-alcoholic beverages according to department policies and steps of service.
• Handling payment in cash outlets and tendering procedures.
• Maintains clean and sanitary work environment and supports guest beverage selections.

Skills

Excellent knowledge of spirits, beer,

Glassware handling

Knowledge of state liquor laws

Intervention and refusal of service

Tray preparation and handling

Proper call ordering

Adapt to new industry technology

Strong written and verbal/communicatio

Multi-tasking

Knowledge of gaming floor

Job description

Position Summary

This position is responsible for serving alcoholic and non‑alcoholic beverages to guests according to department policies, procedures, and steps of service.

Primary Duties and Responsibilities

• Handling of payment in cash outlets, per established check tendering procedures.
• Clears glassware, ashtrays, and debris in assigned pit area.
• Consistently applies knowledge of all legal beverage service guidelines.

Secondary Duties and Responsibilities

• Maintains a clean and sanitary work environment, according to department policies and procedures.
• Advises and assists guests in beverage selections.

Minimum Education and Qualifications

Previous experience with serving cocktails or as a waiter or waitress or comparable customer service related job.

Competencies

• Good written and verbal communication skills.
• Strong organizational and multi‑tasking skills.
• Excellent knowledge of spirits, beer, wine, glassware, garnishes, and all beverage service techniques.
• Knowledge of drinks and recipes and ability to use endorsements at appropriate service opportunities.
• Skills in proper tray preparation and handling.
• Proficiency in ordering beverages utilizing the proper established call order.
• Ability to adapt to new industry technology.
• Excellent knowledge of the overall property and gaming floor.
• Excellent knowledge of state liquor laws including proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service, and shutoff procedures.

Training Requirements

Outlet‑specific standard operating procedures, SMART alcohol awareness, Established Beverage Server training and shadowing program.

Physical Demands and Work Environment

• Must be able to stand and walk large areas for an entire shift.
• Must be able to bend and lift full beverage trays of up to 25 lbs.
• Must be able to work in a fast‑paced environment with frequent interruptions.
• Must be able to work various shifts and flexible hours.

Work Shift

Regular.

EEO Statement

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, the United States of America, or the State of Connecticut.

Mohegan Sun reserves the right to make changes to the above job description whenever necessary.