Follett ACCESS Program Lead - Coyote Bookstore CSUSB

Follett LLC; San Bernardino (CA); On-site; USD 17,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid holidays

Vacation + sick days

Quarterly bonus plan

Job summary

Follett Higher Education is seeking a store-based coordinator to manage Follett ACCESS course materials operations. You will collect and edit textbook orders, ensuring timely digital resources and close collaboration with faculty for adoptions.

With strong communication, organizational skills, and experience in bookstore operations, you will help ensure accurate adoptions, on-time availability, and smooth billing for Follett ACCESS accounts across campus locations.

Qualifications

• Associate's Degree or equivalent.
• Advanced computer skills.
• Bookstore operations experience is preferred.
• Follett system knowledge including Follett ACCESS and CourseTracks.
• Strong written and verbal communication skills.
• Organizational and problem-solving abilities.

Responsibilities

• Plan, coordinate, and assist with Follett ACCESS course materials operations for a store.
• Collect, edit, and oversee textbook orders for timely availability of textbooks and digital resources.
• Collaborate with Follett ACCESS Operations & Implementation Team and faculty for training.
• Coordinate with store management to liaise with publishers on adoptions and selections.
• Ensure materials are available on the target date and deliver a hassle-free student experience.
• Handle billing and collections for Follett ACCESS accounts with minimal supervision.

Skills

Advanced computer skills

Strong communication

Organizational skills

Education

Associate's Degree or equivalent

Tools

Follett ACCESS

CourseTracks

Job description

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

Pay Rate - $16.90 - $18.04 per hour

Position Overview

This position is responsible for planning, coordinating, and assisting with executing the Follett ACCESS course materials operations for a store. Collects, edits, and oversees textbook orders to ensure accurate and timely availability of textbooks and digital resources. Collaborates with the Follett ACCESS Operations & Implementation Team. Interfaces regularly with faculty for ongoing training of Follett ACCESS requirements and timely collection of adoptions. Works with store management to reach out to publishers to handle issues related to adoptions and selection. Ensures all course materials are available and ready for students on the targeted date and executes a hassle-free customer experience. Ensures that billing and collection for the Follett ACCESS accounts are managed accordingly. Conducts tasks and assignments as directed. Works with little supervision and utilizes independent judgment to execute company programs and initiatives effectively. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.

Follett Higher Education is a drug-free workplace environment.

Requirements

• Associate's Degree or equivalent.
• Advanced computer skills.
• Bookstore operations experience.
• Follett system knowledge, preferably Follett ACCESS, CourseTracks.
• Strong communication skills, both written and verbal, to convey concepts and solve problems.
• Proficient organizational skills and problem-solving ability.

Job Details

Pay Range $12.00 - $24.33 / hour

Pay Transparency

The annual salary/hourly rate range has been established based on the role, experience, skill set, and location. The exact starting salary/hourly rate within the range will depend on the role and the local market. This position may be eligible to participate in one of the Company’s incentive plans. The amount of any incentive payment varies and is subject to the terms and conditions of the applicable incentive plan.

We offer a comprehensive benefits package which includes medical, dental, vision, disability, wellness programs, 401(k) plan, flex spending, paid holidays, and paid time off. Eligibility for benefits is governed by the applicable policies and plan documents.

Full time benefits:

• Medical, Dental, & Vison
• Voluntary Insurance plans
• 401k + 100% company match (up to 4%)
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly Bonus Plan

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.