Follett Access Program Lead

Follett Higher Ed Group, LLC; California (MO); On-site; USD 17,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid holidays

Paid time off

Job summary

Follett Higher Education is seeking a Store Operations Associate to support Follett ACCESS materials and textbook orders at our San Luis Obispo campus. This role coordinates, edits, and ensures timely availability of course materials and digital resources, partnering with faculty and the Operations & Implementation team to deliver a smooth student experience.

The position emphasizes strong communication, organizational skills, and problem solving, with on-site responsibilities in a drug-free

Qualifications

• Associate's Degree or equivalent.
• Bookstore operations experience.
• Strong written and verbal communication.
• Proficient organizational and problem-solving skills.

Responsibilities

• Plan, coordinate, and assist with Follett ACCESS materials operations.
• Collect, edit, and oversee textbook orders for timely availability.
• Collaborate with Follett ACCESS Operations & Implementation Team.
• Ensure materials are available on target date and provide a hassle-free customer experience.
• Manage billing and collection for Follett ACCESS accounts.

Skills

Bookstore operations

Communication skills

Organizational skills

Education

Associate degree or equivalent

Job description

San Luis Obispo, California, United States

Job Description

Position Overview

This position is responsible for planning, coordinating, and assisting with executing the Follett ACCESS course materials operations for a store. Collects, edits, and oversees textbook orders to ensure accurate and timely availability of textbooks and digital resources. Collaborates with the Follett ACCESS Operations & Implementation Team. Interfaces regularly with faculty for ongoing training of Follett ACCESS requirements and timely collection of adoptions. Works with store management to reach out to publishers to handle issues related to adoptions and selection. Ensures all course materials are available and ready for students on the targeted date and executes a hassle-free customer experience. Ensures that billing and collection for the Follett ACCESS accounts are managed accordingly. Conducts tasks and assignments as directed. Works with little supervision and utilizes independent judgment to execute company programs and initiatives effectively. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.

Follett Higher Education is a drug-free workplace environment.

Requirements

• Associate's Degree or equivalent.
• Bookstore operations experience.
• Strong communication skills, both written and verbal, to convey concepts and solve problems.
• Proficient organizational skills and problem-solving ability.

Pay Range

$12.00 - $24.33 / hour

Pay Transparency

The annual salary/hourly rate range has been established based on the role, experience, skill set, and location. The exact starting salary/hourly rate within the range will depend on the role and the local market. This position may be eligible to participate in one of the Company’s incentive plans. The amount of any incentive payment varies and is subject to the terms and conditions of the applicable incentive plan.

• We offer a comprehensive benefits package which includes medical, dental, vision, disability, wellness programs, 401(k) plan, flex spending, paid holidays, and paid time off. Eligibility for benefits is governed by the applicable policies and plan documents.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.

If you are an internal team member and need assistance with the application process please forward all inquiries to Ask HR or call 1.844.324.4748 (HR4U)

If you are an external applicant and need assistance with the application process please contact our virtual assistant, Tally. She will respond to your inquires directly and/or direct you to the right person. You can also call 1.877.888.7887 or email [e-mail]