Follett Access Program Lead

retailexternalfollett; California (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Follett Higher Education is seeking a detail-oriented associate to plan and coordinate Follett ACCESS course materials operations at the store level. You will collect, edit, and oversee textbook orders to ensure timely availability of textbooks and digital resources, collaborating with faculty and the Operations & Implementation Team.

You will engage with publishers, support adoptions, and ensure materials are ready by the targeted date, while managing billing for Follett ACCESS accounts with

Qualifications

• Associate's Degree or equivalent required.
• Advanced computer skills required.
• Bookstore operations experience preferred.
• Follett system knowledge, Follett ACCESS or CourseTracks preferred.
• Strong written and verbal communication skills.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Plan, coordinate, and assist with Follett ACCESS course materials operations.
• Collect, edit, and oversight textbook orders for timely availability.
• Collaborate with Follett ACCESS Operations & Implementation Team and faculty for adoptions and training.
• Coordinate with store management and publishers on adoptions and issues.
• Ensure all course materials are available on targeted dates and support a smooth customer experience.
• Oversee billing and collection for Follett ACCESS accounts.

Skills

Advanced computer skills

Strong communication

Organizational skills

Problem-solving

Education

Associate's Degree or equivalent

Tools

Follett ACCESS

CourseTracks

Job description

Position Overview

This position is responsible for planning, coordinating, and assisting with executing the Follett ACCESS course materials operations for a store. Collects, edits, and oversees textbook orders to ensure accurate and timely availability of textbooks and digital resources. Collaborates with the Follett ACCESS Operations & Implementation Team. Interfaces regularly with faculty for ongoing training of Follett ACCESS requirements and timely collection of adoptions. Works with store management to reach out to publishers to handle issues related to adoptions and selection. Ensures all course materials are available and ready for students on the targeted date and executes a hassle-free customer experience. Ensures that billing and collection for the Follett ACCESS accounts are managed accordingly. Conducts tasks and assignments as directed. Works with little supervision and utilizes independent judgment to execute company programs and initiatives effectively. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.

Follett Higher Education is a drug-free workplace environment.

• Associate's Degree or equivalent.
• Advanced computer skills.
• Bookstore operations experience.
• Follett system knowledge, preferably Follett ACCESS, CourseTracks.
• Strong communication skills, both written and verbal, to convey concepts and solve problems.
• Proficient organizational skills and problem-solving ability.