FOH Team Leader - Guest Experience & Shift Ops

Chick-fil-A; Menomonee Falls (WI); Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Flexible Hours

Closed Sundays

Operator mentorship

Competitive pay

Great place to work

Résumé du poste

Chick-fil-A in Wisconsin is seeking a Team Leader to assist the management team with shift operations and ensure an outstanding guest experience. You may be assigned to open or close the restaurant in the absence of a manager.

You will supervise stations for an entire shift, follow opening and closing procedures, and help maintain speed of service, recipe accuracy, and overall cleanliness. The role offers flexible hours, Sundays closed, competitive pay, and a path for leadership development

Qualifications

• Minimum 16+ years old.
• Previous customer service experience preferred.
• Previous leadership experience an asset.
• Hard-working, team-oriented, friendly, honest with great customer skills.

Responsabilités

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.
• A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Connaissances

Team leadership

Customer service

Hard-working

Teamwork

Friendly

Honest

Communication skills

Description du poste

Chick-fil-A in Wisconsin is seeking a Team Leader to assist the management team with shift operations and ensure an outstanding guest experience. You may be assigned to open or close the restaurant in the absence of a manager.

You will supervise stations for an entire shift, follow opening and closing procedures, and help maintain speed of service, recipe accuracy, and overall cleanliness. The role offers flexible hours, Sundays closed, competitive pay, and a path for leadership development