FOH Supervisor | Airport Café — Growth & Training

Glass & Vine; Morrisville (NC); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Employee discounts

Tuition assistance

Résumé du poste

Grove Bay is seeking a Front-of-House Supervisor for our fast/casual restaurant inside RDU Airport. You will oversee FOH operations, lead the team, and maintain guest service standards to create a positive dining experience.

You will work with the Restaurant Management Team, coach staff, and ensure adherence to SOPs, including cash handling and day-to-day procedures. English fluency required and prior Grove Bay experience is a plus.

Qualifications

• Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department
• Must have worked within venue or other Grove Bay restaurant for minimum of 4 months Prior
• Supervisor experience
• Multiple language abilities a plus; fluency in English is required

Responsabilités

• Advancing the Grove Bay Mission Statement and Core Values
• Delivering exceptional hospitality to all guests
• Upholding all core Standard Operating Procedures
• Coaching in the moment of hourly team members
• Training and development of new team members
• Handling any guest issues that arise in a respectful manner
• Following all opening and closing procedures
• Cash handling following Grove Bay SOP
• Ability to expedite in adherence with the Grove Bay SOP
• Strong understanding of all operational systems – Toast, OpenTable, R365
• Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom ready at all times
• Must work a minimum of six hours during the Supervisor shift

Connaissances

Attention to detail

Guest service

Communication skills

Problem solving

Outils

Toast

OpenTable

R365

Description du poste

Grove Bay is seeking a Front-of-House Supervisor for our fast/casual restaurant inside RDU Airport. You will oversee FOH operations, lead the team, and maintain guest service standards to create a positive dining experience.

You will work with the Restaurant Management Team, coach staff, and ensure adherence to SOPs, including cash handling and day-to-day procedures. English fluency required and prior Grove Bay experience is a plus.