Front of the House Supervisor

Glass & Vine; Carolina (PR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Employee discounts

Tuition assistance

Job summary

Carolina Craft at RDU Airport is seeking a Front-of-House Supervisor to oversee FOH operations, manage the team, and ensure guest satisfaction in a fast/casual setting.

You will lead training, uphold SOPs, handle guest issues, and maintain showroom-ready standards while aligning with Grove Bay policies.

Qualifications

• Must have worked at Grove Bay venue or another Grove Bay restaurant for a minimum of 4 months.
• Supervisor experience is required and endorsed by management.
• Fluent in English; additional languages a plus.
• Strong communication and guest service skills.
• Ability to coach and train team members effectively.

Responsibilities

• Advancing the Grove Bay Mission Statement and Core Values.
• Delivering exceptional hospitality to all guests.
• Upholding all core Standard Operating Procedures.
• Coaching in the moment of hourly team members.
• Training and development of new team members.
• Handling any guest issues with respect and professionalism.
• Following all opening and closing procedures.
• Cash handling according to Grove Bay SOP.
• Ability to expedite in adherence with the Grove Bay SOP.
• Maintain cleanliness and sanitation; showroom readiness at all times.

Skills

Strong communication

Supervisor experience

English fluency

Guest service

Problem solving

Tools

Toast

OpenTable

R365

Job description

Benefits:

• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• Dental insurance


• Employee discounts


• Tuition assistance

Carolina Craft is looking for winning personalities to join their team within the RDU Airport!

As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast/casual restaurant inside RDU Airport. You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards. Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.

Reports to:

• Restaurant Management Team

Responsibilities:

• Advancing the Grove Bay Mission Statement and Core Values


• Delivering exceptional hospitality to all guests


• Upholding all core Standard Operating Procedures


• Coaching in the moment of hourly team members


• Training and development of new team members


• Handling any guest issues that arise in a respectful manner


• Following all opening and closing procedures


• Cash handling following Grove Bay SOP


• Ability to expedite in adherence with the Grove Bay SOP


• Strong understanding of all operational systems - Toast, OpenTable, R365


• Maintaining cleanliness and sanitation of the restaurant - ensure the restaurant is showroom ready at all times


• Must work a minimum of six hours during the Supervisor shift

Qualifications:

• Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department


• Must have worked within venue or other Grove Bay restaurant for minimum of 4 months Prior


• Supervisor experience


• Multiple language abilities a plus; fluency in English is required

Skills & Knowledge:

• Strong attention to detail and focus on process excellence


• Ability to learn and bring \"out of the box\" ideas to the team


• Genuine enthusiasm and aptitude for serving people


• Excellent verbal and written communication skills


• Must possess strong communication and listening skills


• Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions


• Ability to set and meet deadlines


• Successful completion of Grove Bay's training program, including all EdApp training content

Certifications:

• Food and Alcohol Safety training (ServSafe)

Physical Demands:

• Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of time


• Ability to sit for extended periods of time


• Ability to make repeating movements of the arms, hands, and wrists


• Ability to express or exchange ideas verbally and perceive sound by ear


• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders


• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds


• Ability to turn or twist body parts in a circular motion


• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Grove Bay Crawford is an E-Verify and equal opportunity employer; you must show proof of eligibility to work in the U.S.