Front of the House Supervisor

Grove Bay Hospitality Group; Morrisville (NC); On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Employee discounts

Tuition assistance

Job summary

Half Moon Empanadas, located inside RDU Airport, seeks a Front-of-House Supervisor to oversee daily FOH operations and lead the team to deliver outstanding guest service.

You will implement Grove Bay's standards, coach staff in the moment, handle guest issues professionally, and ensure smooth opening/closing procedures while maintaining a showroom-ready restaurant.

Qualifications

• Must have supervisor experience
• Minimum 4 months at Grove Bay location
• Fluent English required
• Must be endorsed by Management Team and Training Department

Responsibilities

• Advance Grove Bay's Mission Statement and Core Values
• Deliver exceptional hospitality to guests
• Uphold all SOPs
• Coach in the moment with hourly team members
• Train and develop new team members
• Handle guest issues respectfully
• Follow opening/closing procedures
• Cash handling per SOP
• Expedite per SOP
• Maintain cleanliness and showroom readiness

Skills

Customer service

Communication skills

Leadership

Problem solving

Training & development

Tools

Toast

OpenTable

R365

Job description

Benefits:

• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• Dental insurance


• Employee discounts


• Tuition assistance

Half Moon Empanadas, located within the RDU Airport, is looking for FOH Supervisors to join the team!

As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast/casual restaurant inside RDU Airport. You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards. Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.

Reports to:

• Restaurant Management Team

Responsibilities:

• Advancing the Grove Bay Mission Statement and Core Values


• Delivering exceptional hospitality to all guests


• Upholding all core Standard Operating Procedures


• Coaching in the moment of hourly team members


• Training and development of new team members


• Handling any guest issues that arise in a respectful manner


• Following all opening and closing procedures


• Cash handling following Grove Bay SOP


• Ability to expedite in adherence with the Grove Bay SOP


• Strong understanding of all operational systems – Toast, OpenTable, R365


• Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom ready at all times


• Must work a minimum of six hours during the Supervisor shift

Qualifications:

• Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department


• Must have worked within venue or other Grove Bay restaurant for minimum of 4 months Prior


• Supervisor experience


• Multiple language abilities a plus; fluency in English is required

Skills & Knowledge:

• Strong attention to detail and focus on process excellence


• Ability to learn and bring \"out of the box\" ideas to the team


• Genuine enthusiasm and aptitude for serving people


• Excellent verbal and written communication skills


• Must possess strong communication and listening skills


• Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions


• Ability to set and meet deadlines


• Successful completion of Grove Bay's training program, including all EdApp training content

Certifications:

• Food and Alcohol Safety training (ServSafe)

Physical Demands:

• Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of time


• Ability to sit for extended periods of time


• Ability to make repeating movements of the arms, hands, and wrists


• Ability to express or exchange ideas verbally and perceive sound by ear


• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders


• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds


• Ability to turn or twist body parts in a circular motion


• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Grove Bay Crawford is an E-Verify and equal opportunity employer; you must show proof of eligibility to work in the U.S.