Front-of-House Shift Manager

Chick-fil-A; Dallas (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

Closed on Sundays/Thanksgiving/Christm

Job summary

Chick-fil-A RedBird is seeking a highly capable Front of House Shift Manager to lead FOH operations on shift. You will supervise team members, coach performance, and ensure guest experience aligns with Chick-fil-A standards.

This on-site role emphasizes leadership, safety, and collaboration with Back of House to deliver exceptional service. Qualified candidates have 2+ years in leadership, a Serve Safe certificate, and strong communication skills.

Qualifications

• 2+ years of leadership experience with demonstrated success leading leaders and developing high-performing teams.
• Proven ability to coach, train, and mentor staff to uphold service standards, procedures, and safety protocols.
• Serve Safe Food Handler’s Certificate or state-certified equivalent.

Responsibilities

• Greet and welcome guests, providing a positive first impression and ensuring courteous service.
• Supervise FOH team, assign roles, and train staff for consistency and performance.
• Open/close dining room, manage cash handling, and POS reconciliation.
• Maintain clean, safe FOH spaces and enforce safety protocols.
• Coordinate with Back of House to ensure timely food preparation and delivery.
• Communicate clearly to manage priorities and adapt to challenges.
• Close shifts with reports, restocking, and accountability for duties.

Skills

Leadership experience

Guest experience

Communication skills

Team development

Problem solving

Education

High school diploma

Tools

POS system

Job description

Chick-fil-A: Urgent Openings for HIGHLY Skilled Front of House Shift Managers! (Previous Chick-fil-A OR restaurant experience a MUST)

At Chick-fil-A, leadership is more than a title—it’s an opportunity to influence, serve, and create meaningful impact every day. As a leader, you’ll work directly with an independent Owner/Operator, gaining hands‑on experience that develops your ability to guide teams, drive excellence, and cultivate a culture rooted in service. Our leaders are the heartbeat of the restaurant, setting the standard for hospitality, operational excellence, and guest experience. Through intentional development, accountability, and a commitment to serving others, you’ll inspire your team to deliver signature Chick-fil-A service and food while building skills that extend far beyond the restaurant.

The Front of House (FOH) Shift Manager is responsible for leading and managing all front‑of‑house operations during their shift. This role ensures a welcoming environment for guests, oversees FOH team performance, maintains operational standards, and collaborates with Back of House leadership to deliver seamless, high‑quality service. The FOH Shift Manager plays a critical role in driving efficiency, guest satisfaction, and team development.

Job Duties & Responsibilities

Guest Experience & Service:

• Greet and welcome guests warmly, providing a positive first impression.
• Monitor guest interactions to ensure prompt, courteous, and professional service.
• Resolve guest complaints and concerns quickly, escalating to management when necessary.
• Ensure that all orders are accurate, complete, and meet quality standards.
• Oversee third‑party delivery and pickup orders, ensuring accuracy, timeliness, and proper presentation.

Team Leadership & Development:

• Supervise and coordinate FOH team members, assigning roles and responsibilities for each shift.
• Coach, train, and mentor staff to uphold service standards, operational procedures, and safety protocols.
• Conduct performance checks during shifts and provide feedback to enhance team performance.
• Support employee development and succession planning within the FOH team.

Operational Management:

• Open and close the dining room according to company procedures, including cash handling and POS reconciliation.
• Ensure FOH stations are properly stocked with supplies, condiments, beverages, and utensils.
• Monitor workflow to maintain efficiency during peak periods, balancing staff deployment and guest satisfaction.
• Conduct regular inventory counts, communicate stock needs, and minimize waste.

Cleanliness & Safety:

• Maintain a clean, organized, and safe environment in the dining room, restrooms, entry areas, and front counter.
• Enforce food safety, sanitation, and workplace safety guidelines consistently.
• Perform regular walk‑throughs to ensure adherence to cleanliness and safety standards.

Collaboration & Communication:

• Work closely with Back of House leadership to coordinate food preparation, timing, and delivery.
• Communicate clearly with all team members to manage operational priorities and unexpected challenges.
• Participate in management meetings, providing feedback on FOH operations, staffing, and guest experience.

Problem Solving & Decision Making:

• Quickly identify and resolve issues related to staffing, guest service, or operational disruptions.
• Implement process improvements to enhance efficiency, reduce errors, and improve guest satisfaction.
• Support crisis management, including emergencies or equipment malfunctions, ensuring minimal disruption to service.

End‑of‑Shift Responsibilities:

• Ensure all closing procedures are completed, including cleaning, restocking, and securing cash and POS systems.
• Complete shift reports and communicate operational notes to the next shift or management team.
• Verify that all FOH team members complete duties and maintain accountability for performance.

Core Values of a Leader

• Servant Leadership – Puts the needs of the team and guests first
• Integrity – Does the right thing, even when no one is watching
• Accountability – Takes ownership of results, decisions, and mistakes
• Humility – Leads with confidence while remaining teachable
• Excellence – Pursues high standards in every detail
• Consistency – Shows up dependable, steady, and reliable
• Empathy – Understands and cares about the experiences of others
• Respect – Values every individual and fosters dignity in the workplace
• Growth Mindset – Seeks continuous improvement personally and for the team
• Courage – Has difficult conversations and makes tough decisions when necessary
• Positivity – Sets an encouraging tone, especially under pressure
• Vision – Thinks beyond today and leads with long‑term impact in mind
• Team Development – Invests intentionally in coaching and building others
• Resilience – Stays focused and solutions‑oriented during challenges

Benefits

• A fun, team‑oriented work environment where you can positively influence others.
• Flexible scheduling (and closed on Sundays, Thanksgiving Day, and Christmas Day).
• Learn first‑hand from experienced colleagues and team members.
• Growth and development opportunities to help you reach your personal and professional goals.
• Scholarship opportunities for college students.

Requirements

• Must have a high school diploma or equivalent; some college coursework from an accredited college or university is helpful, but not required
• Must possess a valid state driver’s license with proof of liability insurance and a clean driving record (or no accidents in the last three (3) years)
• Serve Safe Food Handler’s Certificate or state‑certified equivalent

Qualifications

• 2+ years of leadership experience with demonstrated success leading leaders and developing high‑performing teams.
• Proven ability to build, coach, and hold accountable Team Members, Leads, and Trainers to achieve operational excellence.
• Demonstrates strategic thinking with the ability to align shift responsibilities with long‑term vision and growth goals.
• Experience owning and driving the restaurant’s mission, including financial stewardship, labor management, food cost, and guest satisfaction.
• Demonstrates full ownership mentality—treats the business as their own and leads with stewardship.
• Ability to lead through change while maintaining morale, clarity, and high standards.
• Skilled at conflict resolution, performance management, and courageous conversations.
• Strong ability to cast vision, inspire buy‑in, and cultivate a culture aligned with Chick‑fil‑A’s values.
• Exceptional communication skills with the ability to influence at all levels of the organization.
• Maintains composure under pressure and makes sound, timely decisions that protect both people and performance.
• Passionate about creating remarkable guest experiences while building a healthy, high‑performance culture.

Preferred Qualifications

• Previous Chick‑fil‑A, food service, or restaurant experience.
• Additional education, certifications, or formal training in business, leadership, hospitality, or restaurant management.

Location: RedBird

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.