FOH Shift Lead: Guest Service & Team Growth

The Durban Group; Charlotte (NC); On-site; USD 25,000 - 28,000; Full time

Job summary

Harriet’s Hamburgers in Charlotte, NC is seeking a Front of House Shift Lead to supervise the FOH team during shifts, ensure guest satisfaction, and uphold company standards in a fast-paced restaurant environment.

You will lead by example, assist with scheduling and timekeeping, train and mentor staff, handle cash operations, maintain cleanliness and safety, and coordinate with kitchen and management to keep service smooth and hospitable.

Qualifications

• Minimum 2 years of experience in restaurant operations or supervisory role.
• Strong leadership, coaching, and team development skills.
• Excellent communication and problem-solving abilities.
• Ability to motivate a team to deliver outstanding service.
• Knowledge of front-of-house operations, cash handling, and customer service best practices.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Lead the front-of-house team during assigned shifts, ensuring high standards of guest service and operational efficiency.
• Open or close the restaurant according to company procedures.
• Assist with scheduling, timekeeping, and daily operational tasks as assigned.
• Train, coach, and mentor FOH team members to promote skill development and growth.
• Ensure compliance with company standards in guest service, cleanliness, inventory, and team management.
• Handle guest issues promptly and professionally to ensure a positive dining experience.
• Collaborate with the kitchen and management team to maintain smooth communication and workflow.
• Support cash handling, register operations, and financial accuracy during the shift.
• Monitor and maintain FOH cleanliness, organization, and safety standards.

Skills

Leadership

Customer service

Communication

Problem solving

Cash handling

Flexibility

Job description

Harriet’s Hamburgers in Charlotte, NC is seeking a Front of House Shift Lead to supervise the FOH team during shifts, ensure guest satisfaction, and uphold company standards in a fast-paced restaurant environment.

You will lead by example, assist with scheduling and timekeeping, train and mentor staff, handle cash operations, maintain cleanliness and safety, and coordinate with kitchen and management to keep service smooth and hospitable.