Back of House - Shift Lead

The Durban Group; Charlotte (NC); On-site; USD 25,000 - 28,000; Full time

Job summary

Harriet's Hamburgers in Charlotte/Concord, NC is seeking a hands-on Back of House Shift Lead to supervise daily kitchen operations and uphold food safety and quality standards. You will lead a team, mentor staff, and drive efficiency in a high-volume environment.

The role requires strong leadership, training ability, and a passion for hospitality, with flexible hours including evenings, weekends, and holidays. This position is full-time and hourly.

Qualifications

• Minimum 2 years of restaurant management or leadership experience in a high-volume, fast-paced environment.
• Ability to learn and train others on all aspects of Harriet's operations.
• Strong leadership, coaching, and team development skills.
• Passion for hospitality and the ability to inspire others to deliver excellence.
• Understanding of financial aspects of restaurant operations, including cost control and labor management.
• Dependable, organized, and able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Open or close the restaurant following established procedures
• Lead daily back-of-house operations to ensure smooth workflow and consistent quality
• Write checks for vendors and scan invoices accurately
• Ensure that food safety, sanitation, and quality assurance standards are consistently met
• Collaborate with the team to improve the speed of service, guest satisfaction, and overall cleanliness
• Foster personal growth and develop leadership skills in team members
• Ensure compliance with company policies and operational standards in all areas, including production, preparation, inventory management, team supervision, and customer relations
• Maintain equipment, kitchen organization, and inventory levels

Skills

Restaurant leadership

Training others

Team development

Cost control

Labor management

Job description

Job Details: Job Location: Harriets Hamburgers - Concord - Charlotte, NC, Position Type: Full Time, Salary Range: $18.00 - $20.00Hourly, Job Shift: Any, Job Category: Restaurant - Food Service, Job Summary:

The Back of House Shift Lead supports the daily operations of Harriet's Hamburgers by leading the kitchen team, maintaining high standards of food quality and safety, and ensuring smooth, efficient service. This position requires a hands-on leader who can motivate team members, manage operational tasks, and contribute to a positive and productive work environment.

Responsibilities

• Open or close the restaurant following established procedures
• Lead daily back-of-house operations to ensure smooth workflow and consistent quality
• Write checks for vendors and scan invoices accurately
• Ensure that food safety, sanitation, and quality assurance standards are consistently met
• Collaborate with the team to improve the speed of service, guest satisfaction, and overall cleanliness
• Foster personal growth and develop leadership skills in team members
• Ensure compliance with company policies and operational standards in all areas, including production, preparation, inventory management, team supervision, and customer relations
• Maintain equipment, kitchen organization, and inventory levels

Qualifications: Requirements

• Minimum 2 years of restaurant management or leadership experience in a high-volume, fast-paced environment
• Ability to learn and train others on all aspects of Harriet's operations
• Strong leadership, coaching, and team development skills
• Passion for hospitality and the ability to inspire others to deliver excellence
• Understanding of financial aspects of restaurant operations, including cost control and labor management
• Dependable, organized, and able to work flexible hours, including evenings, weekends, and holidays