FOH Shift Lead — Elevate Guest Service & Team Growth

Hard Rock International; Atlantic City, Northern (NJ, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Hard Rock International is seeking a Front of House Supervisor to support bartenders, servers, hosts and bussers, ensuring guest satisfaction and contributing to sales growth. You will uphold brand standards and assist cafe senior leadership in meeting objectives.

The role requires 2+ years in a supervisory role in a high-volume casual dining setting, with strong food handling knowledge and preferred bartending experience.

Qualifications

• 2+ years in a Supervisory role with high volume exposure in a casual-themed, full-service restaurant.
• Strong knowledge of food handling.
• Bartending experience preferred.
• Influencing training and development is a plus.

Responsibilities

• Mentor and coach hourly staff to become brand ambassadors and deliver industry-leading service.
• Greet employees at shift start to promote a positive work environment.
• Provide ongoing verbal recognition, direction and support.

Skills

Supervisory experience

Customer service

Communication skills

Bartending

Multilingual (benefit)

Job description

Hard Rock International is seeking a Front of House Supervisor to support bartenders, servers, hosts and bussers, ensuring guest satisfaction and contributing to sales growth. You will uphold brand standards and assist cafe senior leadership in meeting objectives.

The role requires 2+ years in a supervisory role in a high-volume casual dining setting, with strong food handling knowledge and preferred bartending experience.