FOH Shift Lead — Elevate Guest Experience

Hard Rock Cafe; Atlantic City (NJ); On-site; USD 25,000 - 36,000; Full time

Job summary

Hard Rock Cafe in Atlantic City is seeking an experienced FOH Supervisor to assist bartenders, servers, hosts and bussers, ensuring guest satisfaction and driving sales while upholding brand standards.

The role requires at least 2 years in a supervisory role in a high-volume casual‑themed restaurant, strong knowledge of food handling, and excellent communication skills; bartending experience is a plus.

Qualifications

• 2+ years in a Supervisory role in a high-volume, casual-themed, full-service restaurant.
• Strong knowledge of food handling and safety practices.

Responsibilities

• Mentor and coach hourly staff to develop brand ambassadors and industry-leading service.
• Greets employees at shift start to promote a positive work environment.
• Provide verbal recognition, direction, and support to staff on a daily basis.
• Communicate with employees about restaurant, regional, and corporate procedures.
• Train and empower employees to uphold company standards and make service decisions.

Skills

Supervisory experience

Customer service

Communication skills

Food handling knowledge

English proficiency

Education

High school diploma or equivalent

Job description

Hard Rock Cafe in Atlantic City is seeking an experienced FOH Supervisor to assist bartenders, servers, hosts and bussers, ensuring guest satisfaction and driving sales while upholding brand standards.

The role requires at least 2 years in a supervisory role in a high-volume casual‑themed restaurant, strong knowledge of food handling, and excellent communication skills; bartending experience is a plus.