FOH Shift Lead: Elevate Guest Service

141 Hard Rock Cafe International (STP) Inc; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Hard Rock Cafe International (STP) Inc is seeking a FOH Supervisor to support bartenders, servers, hosts and bussers in a fast-paced cafe, ensuring guest satisfaction and sales growth. You will uphold brand standards, coach hourly staff, and lead day-to-day operations with a focus on safety and service excellence.

The role requires strong communication, leadership, and a proactive approach to training and development. This is a full-time position with opportunities to advance within the brand.

Qualifications

• 2+ years in a Supervisory role with high volume exposure in a casual-themed, full-service restaurant.
• Strong knowledge of food handling.
• Bartending experience preferred.

Responsibilities

• Greets employees as they begin their shift to promote a positive work environment.
• Motivate employees daily by having a positive attitude and open communication.
• Trains and empowers employees to exercise good judgment to ensure guest satisfaction.
• Monitors and coaches employees on performance and compliance with procedures.
• Present a professional image to employees, guests, clients, owners and investors.

Skills

Leadership

Communication

Problem solving

Multilingual (English)

Team motivation

Training & development

Food & beverage standards

Shift leadership

Job description

Hard Rock Cafe International (STP) Inc is seeking a FOH Supervisor to support bartenders, servers, hosts and bussers in a fast-paced cafe, ensuring guest satisfaction and sales growth. You will uphold brand standards, coach hourly staff, and lead day-to-day operations with a focus on safety and service excellence.

The role requires strong communication, leadership, and a proactive approach to training and development. This is a full-time position with opportunities to advance within the brand.