FOH Supervisor: Lead Exceptional Service & Team Growth

Hard Rock Cafe International; Honolulu (HI); On-site; USD 30,000 - 39,000; Full time

Job summary

Hard Rock International is seeking a Front of House Supervisor to support bartenders, servers, hosts and bussers in the cafe, ensuring guest satisfaction and contributing to sales growth.

You will uphold brand standards and core values while working with cafe leadership to meet objectives. The role requires strong communication, training ability, and a professional image.

This position offers opportunities to lead team and maintain safety and sanitation standards.

Qualifications

• 2+ years in a supervisory role with high-volume exposure in a casual-themed, full-service restaurant.
• Strong knowledge of food handling.
• Bartending experience preferred.
• Experience in training and development is a plus.

Responsibilities

• Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service
• Greet employees as they begin their shift to promote a positive work environment.
• Continuously provide employees with verbal recognition, direction, and support.
• Motivate employees daily by having a positive attitude and an open line of communication.
• Communicate with employees to keep them informed of restaurant, regional, and corporate procedures.
• Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
• Train and empower employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
• Monitor/coaches employees on performance, compliance with procedures and workload
• Ensure employees follow safety, sanitation and security procedures.
• Listen to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.
• Create and modify the weekly work schedule to accommodate employees, volume or other emerging trends.
• Present a professional image to employees, guests, clients, owners and investors.
• Operate ethically to protect the image of Hard Rock.
• Utilize programs designed to help Save the Planet.
• Possess a self-motivated approach to their own personal and professional

Skills

Supervisory experience

High-volume service

Food handling knowledge

Bartending experience

Job description

Hard Rock International is seeking a Front of House Supervisor to support bartenders, servers, hosts and bussers in the cafe, ensuring guest satisfaction and contributing to sales growth.

You will uphold brand standards and core values while working with cafe leadership to meet objectives. The role requires strong communication, training ability, and a professional image.

This position offers opportunities to lead team and maintain safety and sanitation standards.