FOH Shift Lead

Flour Bakery+Cafe; Cambridge (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid vacation/sick time

Staff meal policy

Job summary

Flour Bakery+Cafe in Cambridge MA is seeking a Front of House Shift Lead to supervise staff, uphold hospitality standards, and assist management. The role requires Sunday and Monday availability, plus weekday shifts, with growth into leadership opportunities.

Responsibilities include modeling hospitality, maintaining team morale, cash handling accuracy, coordinating with kitchen and other departments, and opening/closing duties. A dynamic bakery environment with room for advancement.

Qualifications

• At least 1 year of professional food service experience is required.
• Prior supervisory experience is highly preferred.
• Ability to stand for long periods, walk, push, pull, reach, and lift.
• Ability to operate equipment such as a cash register, coffee and espresso machinery, grinders, etc.
• Availability to work between 30-40 hours per week, including at least 1 weekend shift.
• Must be enthusiastic, hardworking and possess strong hospitality and customer service skills.
• Must maintain grooming and uniform standards.
• Excellent sense of urgency and ability to recognize when and where help is needed.
• Willingness to work in a team and help other departments as needed.

Responsibilities

• Be the model of hospitality in the bakery.
• Help maintain a positive team environment.
• Provide open communication with management about operations and ideas for improvement.
• Demonstrate pride in cleanliness and organization, assigning tasks as needed.
• Act as cash controller for shifts and ensure accurate cash handling.
• Be familiar with catering orders and the delivery system, including walking deliveries when necessary.
• Execute store openings and closings with teammates.
• Deliver food and beverage orders to guests in the dining room.
• Troubleshoot equipment issues and follow repair protocols.
• Support other departments as needed.

Skills

Customer service

Supervisory experience

Hospitality

Teamwork

Communication

Tools

Cash register

Espresso machinery

Coffee grinders

Job description

FOH Shift Lead - Flour Bakery Central Sq - 190 Massachusetts Avenue, Cambridge MA

Do you like to eat award-winning baked goods and sandwiches?

Do you like working on a great team in a wonderful environment?

If so, do we have the opportunity for you! Flour Bakery + Cafe is looking for experienced Shift Leads for our growing team! We are seeking self-motivated employees who thrive working in a fun positive environment and who want to learn how to better delegate, give feedback, and think critically within a team. As a FOH Shift Lead, you will work closely with managers to ensure that staff are working efficiently and providing exceptional hospitality, so that all our guests leave happier than when they can in!

The current position opening requires availability to work on Sundays and Mondays in addition to availability during the week.

This is a great position if you are looking for more responsibility and growth into management.

Day-to-day Performance Expectations

• Be the model of hospitality in the bakery
• Help to maintain an overall positive team environment
• Provide open communication with your management about the bakeries on-goings, changes, the team, and ideas for improvement
• Demonstrate pride in the bakery by keeping up with cleanliness, and organization and/or assigning cleanliness and organization roles to your fellow employees, including sweeping, mopping and other various tasks, as needed.
• Act as cash controller for the shifts, ensuring accuracy and completion of all cash transactions
• Be adept and knowledgeable with both our catering orders and our delivery system - including taking walking deliveries when necessary
• Execute perfect store openings and closings in conjunction with your fellow Flour teammates
• Deliver food and beverage orders to guests in the dining room
• Troubleshoot small equipment problems and be fully aware of protocols for equipment failure, including who to call for repairs, how to solve problems, and typical equipment substitutions or workarounds
• Help in any other department as needed - we are one big team at Flour!

Skills for Qualification

• At least 1 year of professional food service experience is required
• Prior supervisory experience is highly preferred
• Ability to stand for long periods, walk, push, pull, reach, and lift
• Ability to operate equipment such as a cash register, coffee and espresso machinery, grinders, etc.
• We ask for the availability to work between 30-40 hours per week, and at least 1 weekend shift
• Must be enthusiastic, hard working and possess strong hospitality and customer service skills
• Must be able to maintain grooming and uniform standards
• Excellent sense of urgency and ability to recognize when and where help is needed
• Ability to take feedback and direction
• Willingness to work in a team and help all other departments, as needed
• Able to work efficiently in a fast-paced professional kitchen and bakery environment
• We ask for a minimum commitment of 1 year for shift leaders. Unfortunately, we do not offer seasonal or temporary work.

Work Environment

• Must be able to work in an environment with loud noises, machinery, and at times, tight spaces.
• Must be able to work around various aromas and fluctuating temperatures
• We do our best not to cross-contaminate anything containing gluten. However, there may be gluten in the air at times. We do our best to accommodate any staff allergy requests.

Compensation

This position has an average starting compensation of $21-$25 per hour (base wage of $16 + $5-9 per hour in pooled tips). The starting pay rate for this position is $16, but the total pay range is $16-$20.45

Additional Information

Flour offers a fantastic work environment, an unparalleled commitment to training to make you a better team member (plus all the pastries you can eat)! We offer benefits such as health/dental/vision insurance, 401k with a generous match, paid vacation/sick time, and a great staff meal policy. We offer a real commitment to growth - both in your skill/knowledge and growing into more senior positions if that is an interest of yours!

• health/dental/vision insurance
• 401k with a generous match
• paid vacation/sick time
• a great staff meal policy