FOH Assistant Manager

flour bakery; Boston (MA); On-site; USD 53,000 - 70,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401k with generous match

Paid vacation/sick time

Staff meal policy

Job summary

Flour Bakery is seeking a Front of House Assistant Manager in Boston, MA to lead the team and ensure high-quality customer service. In this role, you will manage day-to-day operations, providing coaching and feedback to staff while maintaining cleanliness and organization in a fast-paced environment.

The ideal candidate should have supervisory experience in the food service industry, showcasing leadership, communication skills, and a commitment to customer service. Flour Bakery offers a supportive working environment with competitive compensation and benefits.

Qualifications

• At least one year of supervisory experience in the food service industry.
• Ability to lead by example and delegate tasks effectively.
• Strong organizational and time-management skills.

Responsibilities

• Lead excellent customer service through coaching and feedback.
• Maintain a clean and organized bakery environment.
• Assist in the training and development of Counter Staff and Shift Leads.

Skills

Supervisory experience in food service

Leadership by example

Time-management skills

Communication within a team

Customer service

Job description

Front of House Assistant Manager – Flour Bakery

Do you like to eat award winning baked goods and sandwiches?

Do you like managing an all-star team in a wonderful environment?

If so, then you're in luck! Flour Bakery + Cafe is searching for an Assistant Front-of-House Manager for our growing team! This person will work with owner Joanne Chang and the entire Flour team to ensure that the missions of Flour are being met at all times.

The Assistant Manager is a bakery leader reporting to the FOH Manager and supporting the FOH Manager in achieving their objectives and performance goals within the context of the Flour mission. The Assistant FOH Manager primarily focuses on the service, food, environment and efficiency tenets of our mission. Success in the Assistant FOH Manager role includes incredible hospitality while developing team members by providing ongoing coaching and training in order to ensure high performance and effective succession planning.

Day-to-Day Performance Expectations:

• Lead excellent customer service through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve the quality of service
• Help to maintain an overall positive team environment by role modeling teamwork and respect in accordance with Flours’ Mission
• Provide open communication with your management about the bakeries on-goings, changes, the team, and ideas for improvement
• Demonstrate leadership of the bakery by keeping up with cleanliness and organization and/or assigning cleanliness and organization roles to your fellow employees
• Contribute to the development of Counter Staff and Shift Leads by providing regular coaching and feedback to build their knowledge and skills; Recognize and respond to performance issues with FOH Manager oversight
• Assist staff in building their expertise of our menu of bakery and savory products as well as retail so that they may accurately answer customer questions and make personal recommendations
• Demonstrates a mastery of and ability to oversee both our catering orders and our delivery system including managing the follow-up on all catering orders
• 80:20 ratio of working on the line: office work
• Writing and distributing staff schedule, running list and timecard maintenance for payroll prep
• Other duties as assigned

Skills for Qualification:

• At least one year of supervisory experience in the food service industry
• Have early morning, closing, holidays, and weekend availability
• Ability to delegate and lead by example
• Perform well under pressure and thrive in a fast-paced environment
• Clearly communicate within a team
• Be highly organized and possess strong time-management skills
• Candidates should possess a natural sense of hospitality, customer service, be eager to learn, open to feedback, and committed to continuous improvement.

Compensation:

This position has a starting salary of $53,000 (annualized), the total salary range for the position is $53,000-$70,000.

Additional Information

Flour offers a fantastic work environment, an unparalleled commitment to training to make you a better team member (plus all the pastries you can eat)! We offer benefits such as health/dental/vision insurance, 401k with a generous match, paid vacation/sick time, and a great staff meal policy. We offer a real commitment to growth – both in your skill/knowledge and growing into more senior positions if that is an interest of yours!