FOH Assistant Manager

Flour Bakery+Cafe; Boston (MA); On-site; USD 53,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match

Paid vacation/sick time

Staff meal policy

Job summary

Flour Bakery + Cafe is hiring an Assistant Front-of-House Manager in Boston to lead service excellence, coach staff, and uphold our mission. You will report to the FOH Manager while fostering teamwork, training, and high performance in a fast-paced bakery environment.

You will oversee customer interactions, manage schedules, and coordinate catering orders and delivery. The role emphasizes hospitality, leadership, and ongoing staff development with opportunities for growth.

Qualifications

• At least one year of supervisory experience in the food service industry.
• Must have early morning, holiday, and weekend availability.
• Ability to delegate and lead by example.
• Able to perform well under pressure in a fast-paced environment.
• Clear communication within a team is essential.
• Highly organized with strong time-management skills.
• Natural hospitality, eagerness to learn, and openness to feedback.

Responsibilities

• Lead excellent customer service through coaching and role modeling.
• Maintain a positive team environment by promoting teamwork and respect.
• Provide open communication with management about bakery operations and ideas.
• Ensure cleanliness and organization, assigning roles for upkeep.
• Coach Counter Staff and Shift Leads to build knowledge and skills.
• Help staff learn our bakery and savory menu and retail offerings.
• Oversee catering orders and the delivery system, including follow-up.
• Balance line work with office tasks and payroll preparation.

Skills

Supervisory experience

Availability (early mornings, weekends

Delegation and leadership

Work well under pressure

Team communication

Time management

Hospitality mindset

Job description

Front of House Assistant Manager - Flour Bakery

Do you like to eat award winning baked goods and sandwiches?

Do you like managing an all-star team in a wonderful environment?

If so, then you're in luck! Flour Bakery + Cafe is searching for an Assistant Front-of-House Manager for our growing team! This person will work with owner Joanne Chang and the entire Flour team to ensure that the missions of Flour are being met at all times.

The Assistant Manager is a bakery leader reporting to the FOH Manager and supporting the FOH Manager in achieving their objectives and performance goals within the context of the Flour mission. The Assistant FOH Manager primarily focuses on the service, food, environment and efficiency tenets of our mission. Success in the Assistant FOH Manager role includes incredible hospitality while developing team members by providing ongoing coaching and training in order to ensure high performance and effective succession planning.

Day-to-Day Performance Expectations:

• Lead excellent customer service through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve the quality of service
• Help to maintain an overall positive team environment by role modeling teamwork and respect in accordance with Flours’ Mission
• Provide open communication with your management about the bakeries on-goings, changes, the team, and ideas for improvement
• Demonstrate leadership of the bakery by keeping up with cleanliness and organization and/or assigning cleanliness and organization roles to your fellow employees
• Contribute to the development of Counter Staff and Shift Leads by providing regular coaching and feedback to build their knowledge and skills; Recognize and respond to performance issues with FOH Manager oversight
• Assist staff in building their expertise of our menu of bakery and savory products as well as retail so that they may accurately answer customer questions and make personal recommendations
• Demonstrates a mastery of and ability to oversee both our catering orders and our delivery system including managing the follow-up on all catering orders
• 80:20 ratio of working on the line: office work
• Writing and distributing staff schedule, running list and timecard maintenance for payroll prep
• Other duties as assigned

Skills for Qualification:

• At least one year of supervisory experience in the food service industry
• Have early morning, closing, holidays, and weekend availability
• Ability to delegate and lead by example
• Perform well under pressure and thrive in a fast-paced environment
• Clearly communicate within a team
• Be highly organized and possess strong time-management skills
• Candidates should possess a natural sense of hospitality, customer service, be eager to learn, open to feedback, and committed to continuous improvement.

Compensation:

This position has a starting salary of $53,000 (annualized), the total salary range for the position is $53,000-$70,000.

Additional Information

Flour offers a fantastic work environment, an unparalleled commitment to training to make you a better team member (plus all the pastries you can eat)! We offer benefits such as health/dental/vision insurance, 401k with a generous match, paid vacation/sick time, and a great staff meal policy. We offer a real commitment to growth – both in your skill/knowledge and growing into more senior positions if that is an interest of yours!