FOH Shift Lead

Flour Bakery+Cafe; Cambridge (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401k with generous match

Paid vacation/sick time

Staff meal policy

Job summary

Flour Bakery + Cafe in Cambridge, MA is seeking a Front-of-House Shift Lead to support managers, ensure guests have an exceptional experience, and lead shift operations. The role emphasizes hospitality, teamwork, and efficient service in a busy bakery and cafe environment.

The ideal candidate will have at least 1 year of food service experience, some supervisory exposure, and a willingness to train and mentor teammates. 30–40 hours weekly with a weekend shift, in-store work.

Qualifications

• At least 1 year of professional food service experience.
• Previous supervisory experience is preferred.
• Ability to stand for long periods and perform physical tasks.
• Comfort with using a cash register and beverage equipment.
• Availability for 30–40 hours per week, including at least one weekend shift.
• Strong hospitality and customer service skills.

Responsibilities

• Be the model of hospitality in the bakery.
• Maintain a positive team environment.
• Provide open communication with management about operations.
• Oversee cleanliness and organization on shift.
• Act as cash controller for the shifts.
• Handle catering orders and local deliveries as needed.
• Execute proper store openings and closings with teammates.
• Deliver food and beverages to guests in the dining room.
• Troubleshoot equipment and know escalation steps.

Skills

Food service experience

Supervisory experience

Customer service

Hospitality

Stamina for long shifts

Team player

Tools

Cash register

Espresso machines

Job description

FOH Shift Lead - Flour BakeryHarvard Square - 114 Mt. Auburn Street, Cambridge MA

Do you like to eat award-winning baked goods and sandwiches?

Do you like working on a great team in a wonderful environment?

If so, do we have the opportunity for you! Flour Bakery + Cafe is looking for experienced Shift Leads for our growing team! We are seeking self-motivated employees who thrive working in a fun positive environment and who want to learn how to better delegate, give feedback, and think critically within a team. As a FOH Shift Lead, you will work closely with managers to ensure that staff are working efficiently and providing exceptional hospitality, so that all our guests leave happier than when they can in!

Day-to-day Performance Expectations:

• Be the model of hospitality in the bakery
• Help to maintain an overall positive team environment
• Provide open communication with your management about the bakeries on-goings, changes, the team, and ideas for improvement
• Demonstrate pride in the bakery by keeping up with cleanliness, and organization and/or assigning cleanliness and organization roles to your fellow employees, including sweeping, mopping and other various tasks, as needed.
• Act as cash controller for the shifts, ensuring accuracy and completion of all cash transactions
• Be adept and knowledgeable with both our catering orders and our delivery system - including taking walking deliveries when necessary
• Execute perfect store openings and closings in conjunction with your fellow Flour teammates
• Deliver food and beverage orders to guests in the dining room
• Troubleshoot small equipment problems and be fully aware of protocols for equipment failure, including who to call for repairs, how to solve problems, and typical equipment substitutions or workarounds
• Help in any other department as needed - we are one big team at Flour!

Skills for Qualification:

• At least 1 year of professional food service experience is required
• Prior supervisory experience is highly preferred
• Ability to stand for long periods, walk, push, pull, reach, and lift
• Ability to operate equipment such as a cash register, coffee and espresso machinery, grinders, etc.
• We ask for the availability to work between 30-40 hours per week, and at least 1 weekend shift
• Must be enthusiastic, hard working and possess strong hospitality and customer service skills
• Must be able to maintain grooming and uniform standards
• Excellent sense of urgency and ability to recognize when and where help is needed
• Ability to take feedback and direction
• Willingness to work in a team and help all other departments, as needed
• Able to work efficiently in a fast-paced professional kitchen and bakery environment
• We ask for a minimum commitment of 1 year for shift leaders. Unfortunately, we do not offer seasonal or temporary work.

Work Environment:

• Must be able to work in an environment with loud noises, machinery, and at times, tight spaces.
• Must be able to work around various aromas and fluctuating temperatures
• We do our best not to cross-contaminate anything containing gluten. However, there may be gluten in the air at times. We do our best to accommodate any staff allergy requests.

Compensation:

This position has an average starting compensation of $21-$25 per hour (base wage of $16 + $5-9 per hour in pooled tips). The starting pay rate for this position is $16, but the total pay range is $16-$20.45

Additional Information

Flour offers a fantastic work environment, an unparalleled commitment to training to make you a better team member (plus all the pastries you can eat)! We offer benefits such as health/dental/vision insurance, 401k with a generous match, paid vacation/sick time, and a great staff meal policy. We offer a real commitment to growth – both in your skill/knowledge and growing into more senior positions if that is an interest of yours!